Connect / Client / get_current_user_data

get_current_user_data

Connect.Client.get_current_user_data(**kwargs)

Gets the real-time active user data from the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.get_current_user_data(
    InstanceId='string',
    Filters={
        'Queues': [
            'string',
        ],
        'ContactFilter': {
            'ContactStates': [
                'INCOMING'|'PENDING'|'CONNECTING'|'CONNECTED'|'CONNECTED_ONHOLD'|'MISSED'|'ERROR'|'ENDED'|'REJECTED',
            ]
        },
        'RoutingProfiles': [
            'string',
        ],
        'Agents': [
            'string',
        ],
        'UserHierarchyGroups': [
            'string',
        ]
    },
    NextToken='string',
    MaxResults=123
)

Parameters:

• InstanceId (string) –

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• Filters (dict) –

  [REQUIRED]

  The filters to apply to returned user data. You can filter up to the following limits:

  • Queues: 100

  • Routing profiles: 100

  • Agents: 100

  • Contact states: 9

  • User hierarchy groups: 1

  The user data is retrieved for only the specified values/resources in the filter. A maximum of one filter can be passed from queues, routing profiles, agents, and user hierarchy groups.

  Currently tagging is only supported on the resources that are passed in the filter.

  • Queues (list) –

    A list of up to 100 queues or ARNs.

    • (string) –

  • ContactFilter (dict) –

    A filter for the user data based on the contact information that is associated to the user. It contains a list of contact states.

    • ContactStates (list) –

      A list of up to 9 contact states.

      • (string) –

  • RoutingProfiles (list) –

    A list of up to 100 routing profile IDs or ARNs.

    • (string) –

  • Agents (list) –

    A list of up to 100 agent IDs or ARNs.

    • (string) –

  • UserHierarchyGroups (list) –

    A UserHierarchyGroup ID or ARN.

    • (string) –

• NextToken (string) – The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

• MaxResults (integer) – The maximum number of results to return per page.

Return type:

dict

Returns:

Response Syntax

{
    'NextToken': 'string',
    'UserDataList': [
        {
            'User': {
                'Id': 'string',
                'Arn': 'string'
            },
            'RoutingProfile': {
                'Id': 'string',
                'Arn': 'string'
            },
            'HierarchyPath': {
                'LevelOne': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelTwo': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelThree': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelFour': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelFive': {
                    'Id': 'string',
                    'Arn': 'string'
                }
            },
            'Status': {
                'StatusStartTimestamp': datetime(2015, 1, 1),
                'StatusArn': 'string',
                'StatusName': 'string'
            },
            'AvailableSlotsByChannel': {
                'string': 123
            },
            'MaxSlotsByChannel': {
                'string': 123
            },
            'ActiveSlotsByChannel': {
                'string': 123
            },
            'Contacts': [
                {
                    'ContactId': 'string',
                    'Channel': 'VOICE'|'CHAT'|'TASK',
                    'InitiationMethod': 'INBOUND'|'OUTBOUND'|'TRANSFER'|'QUEUE_TRANSFER'|'CALLBACK'|'API'|'DISCONNECT'|'MONITOR'|'EXTERNAL_OUTBOUND',
                    'AgentContactState': 'INCOMING'|'PENDING'|'CONNECTING'|'CONNECTED'|'CONNECTED_ONHOLD'|'MISSED'|'ERROR'|'ENDED'|'REJECTED',
                    'StateStartTimestamp': datetime(2015, 1, 1),
                    'ConnectedToAgentTimestamp': datetime(2015, 1, 1),
                    'Queue': {
                        'Id': 'string',
                        'Arn': 'string'
                    }
                },
            ],
            'NextStatus': 'string'
        },
    ],
    'ApproximateTotalCount': 123
}

Response Structure

• (dict) –

  • NextToken (string) –

    If there are additional results, this is the token for the next set of results.

  • UserDataList (list) –

    A list of the user data that is returned.

    • (dict) –

      Data for a user.

      • User (dict) –

        Information about the user for the data that is returned. It contains the resourceId and ARN of the user.

        • Id (string) –

          The unique identifier for the user.

        • Arn (string) –

          The Amazon Resource Name (ARN) for the user.

      • RoutingProfile (dict) –

        Information about the routing profile that is assigned to the user.

        • Id (string) –

          The identifier of the routing profile.

        • Arn (string) –

          The Amazon Resource Name (ARN) of the routing profile.

      • HierarchyPath (dict) –

        Contains information about the levels of a hierarchy group assigned to a user.

        • LevelOne (dict) –

          Information about level one.

          • Id (string) –

            The unique identifier for the hierarchy group.

          • Arn (string) –

            The Amazon Resource Name (ARN) for the hierarchy group.

        • LevelTwo (dict) –

          Information about level two.

          • Id (string) –

            The unique identifier for the hierarchy group.

          • Arn (string) –

            The Amazon Resource Name (ARN) for the hierarchy group.

        • LevelThree (dict) –

          Information about level three.

          • Id (string) –

            The unique identifier for the hierarchy group.

          • Arn (string) –

            The Amazon Resource Name (ARN) for the hierarchy group.

        • LevelFour (dict) –

          Information about level four.

          • Id (string) –

            The unique identifier for the hierarchy group.

          • Arn (string) –

            The Amazon Resource Name (ARN) for the hierarchy group.

        • LevelFive (dict) –

          Information about level five.

          • Id (string) –

            The unique identifier for the hierarchy group.

          • Arn (string) –

            The Amazon Resource Name (ARN) for the hierarchy group.

      • Status (dict) –

        The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.

        • StatusStartTimestamp (datetime) –

          The start timestamp of the agent’s status.

        • StatusArn (string) –

          The Amazon Resource Name (ARN) of the agent’s status.

        • StatusName (string) –

          The name of the agent status.

      • AvailableSlotsByChannel (dict) –

        A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.

        • (string) –

          • (integer) –

      • MaxSlotsByChannel (dict) –

        A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from MediaConcurrency of the RoutingProfile assigned to the agent.

        • (string) –

          • (integer) –

      • ActiveSlotsByChannel (dict) –

        A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.

        • (string) –

          • (integer) –

      • Contacts (list) –

        A list of contact reference information.

        • (dict) –

          Information about the contact associated to the user.

          • ContactId (string) –

            The identifier of the contact in this instance of Amazon Connect.

          • Channel (string) –

            The channel of the contact.

          • InitiationMethod (string) –

            How the contact was initiated.

          • AgentContactState (string) –

            The state of the contact.

          • StateStartTimestamp (datetime) –

            The epoch timestamp when the contact state started.

          • ConnectedToAgentTimestamp (datetime) –

            The time at which the contact was connected to an agent.

          • Queue (dict) –

            Contains information about a queue resource for which metrics are returned.

            • Id (string) –

              The identifier of the queue.

            • Arn (string) –

              The Amazon Resource Name (ARN) of the queue.

      • NextStatus (string) –

        The Next status of the agent.

  • ApproximateTotalCount (integer) –

    The total count of the result, regardless of the current page size.

Exceptions

• Connect.Client.exceptions.InvalidRequestException

• Connect.Client.exceptions.InvalidParameterException

• Connect.Client.exceptions.InternalServiceException

• Connect.Client.exceptions.ThrottlingException

• Connect.Client.exceptions.ResourceNotFoundException