Support / Client / create_case

create_case

Support.Client.create_case(**kwargs)

Creates a case in the Amazon Web Services Support Center. This operation is similar to how you create a case in the Amazon Web Services Support Center Create Case page.

The Amazon Web Services Support API doesn’t support requesting service limit increases. You can submit a service limit increase in the following ways:

• Submit a request from the Amazon Web Services Support Center Create Case page.

• Use the Service Quotas RequestServiceQuotaIncrease operation.

A successful CreateCase request returns an Amazon Web Services Support case number. You can use the DescribeCases operation and specify the case number to get existing Amazon Web Services Support cases. After you create a case, use the AddCommunicationToCase operation to add additional communication or attachments to an existing case.

The caseId is separate from the displayId that appears in the Amazon Web Services Support Center. Use the DescribeCases operation to get the displayId.

Note

• You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

• If you call the Amazon Web Services Support API from an account that doesn’t have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

See also: AWS API Documentation

Request Syntax

response = client.create_case(
    subject='string',
    serviceCode='string',
    severityCode='string',
    categoryCode='string',
    communicationBody='string',
    ccEmailAddresses=[
        'string',
    ],
    language='string',
    issueType='string',
    attachmentSetId='string'
)

Parameters:

• subject (string) –

  [REQUIRED]

  The title of the support case. The title appears in the Subject field on the Amazon Web Services Support Center Create Case page.

• serviceCode (string) – The code for the Amazon Web Services service. You can use the DescribeServices operation to get the possible serviceCode values.

• severityCode (string) –

  A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with Amazon Web Services Support. You can use the DescribeSeverityLevels operation to get the possible values for severityCode.

  For more information, see SeverityLevel and Choosing a Severity in the Amazon Web Services Support User Guide.

  Note

  The availability of severity levels depends on the support plan for the Amazon Web Services account.

• categoryCode (string) – The category of problem for the support case. You also use the DescribeServices operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.

• communicationBody (string) –

  [REQUIRED]

  The communication body text that describes the issue. This text appears in the Description field on the Amazon Web Services Support Center Create Case page.

• ccEmailAddresses (list) –

  A list of email addresses that Amazon Web Services Support copies on case correspondence. Amazon Web Services Support identifies the account that creates the case when you specify your Amazon Web Services credentials in an HTTP POST method or use the Amazon Web Services SDKs.

  • (string) –

• language (string) – The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English (“en”), Japanese (“ja”) and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

• issueType (string) – The type of issue for the case. You can specify customer-service or technical. If you don’t specify a value, the default is technical.

• attachmentSetId (string) – The ID of a set of one or more attachments for the case. Create the set by using the AddAttachmentsToSet operation.

Return type:

dict

Returns:

Response Syntax

{
    'caseId': 'string'
}

Response Structure

• (dict) –

  The support case ID returned by a successful completion of the CreateCase operation.

  • caseId (string) –

    The support case ID requested or returned in the call. The case ID is an alphanumeric string in the following format: case-12345678910-2013-c4c1d2bf33c5cf47

Exceptions

• Support.Client.exceptions.InternalServerError

• Support.Client.exceptions.CaseCreationLimitExceeded

• Support.Client.exceptions.AttachmentSetIdNotFound

• Support.Client.exceptions.AttachmentSetExpired