suspend_contact_recording

suspend_contact_recording(**kwargs)

When a contact is being recorded, this API suspends recording the call. For example, you might suspend the call recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording.

The period of time that the recording is suspended is filled with silence in the final recording.

Only voice recordings are supported at this time.

See also: AWS API Documentation

Request Syntax

response = client.suspend_contact_recording(
    InstanceId='string',
    ContactId='string',
    InitialContactId='string'
)

Parameters

• InstanceId (string) --

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• ContactId (string) --

  [REQUIRED]

  The identifier of the contact.

• InitialContactId (string) --

  [REQUIRED]

  The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Return type

dict

Returns

Response Syntax

{}

Response Structure

• (dict) --

Exceptions

• Connect.Client.exceptions.InvalidRequestException
• Connect.Client.exceptions.ResourceNotFoundException
• Connect.Client.exceptions.InternalServiceException