update_contact

update_contact(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Adds or updates user-defined contact information associated with the specified contact. At least one field to be updated must be present in the request.

Warning

You can add or update user-defined contact information for both ongoing and completed contacts.

See also: AWS API Documentation

Request Syntax

response = client.update_contact(
    InstanceId='string',
    ContactId='string',
    Name='string',
    Description='string',
    References={
        'string': {
            'Value': 'string',
            'Type': 'URL'|'ATTACHMENT'|'NUMBER'|'STRING'|'DATE'|'EMAIL'
        }
    }
)

Parameters

• InstanceId (string) --

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• ContactId (string) --

  [REQUIRED]

  The identifier of the contact. This is the identifier of the contact associated with the first interaction with your contact center.

• Name (string) -- The name of the contact.
• Description (string) -- The description of the contact.
• References (dict) --

  Well-formed data on contact, shown to agents on Contact Control Panel (CCP).

  • (string) --
    • (dict) --

      Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

      • Value (string) -- [REQUIRED]

        A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

      • Type (string) -- [REQUIRED]

        The type of the reference. DATE must be of type Epoch timestamp.

Return type

dict

Returns

Response Syntax

{}

Response Structure

• (dict) --

Exceptions

• Connect.Client.exceptions.InvalidRequestException
• Connect.Client.exceptions.InvalidParameterException
• Connect.Client.exceptions.ResourceNotFoundException
• Connect.Client.exceptions.InternalServiceException
• Connect.Client.exceptions.ThrottlingException