dismiss_user_contact

dismiss_user_contact(**kwargs)

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED , ERROR , ENDED , or REJECTED state in the Agent Event Stream.

See also: AWS API Documentation

Request Syntax

response = client.dismiss_user_contact(
    UserId='string',
    InstanceId='string',
    ContactId='string'
)

Parameters

• UserId (string) --

  [REQUIRED]

  The identifier of the user account.

• InstanceId (string) --

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

• ContactId (string) --

  [REQUIRED]

  The identifier of the contact.

Return type

dict

Returns

Response Syntax

{}

Response Structure

• (dict) --

Exceptions

• Connect.Client.exceptions.InvalidRequestException
• Connect.Client.exceptions.InvalidParameterException
• Connect.Client.exceptions.ResourceNotFoundException
• Connect.Client.exceptions.ThrottlingException
• Connect.Client.exceptions.AccessDeniedException
• Connect.Client.exceptions.InternalServiceException