dismiss_user_contact

dismiss_user_contact(**kwargs)

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED , ERROR , ENDED , or REJECTED state in the Agent Event Stream.

See also: AWS API Documentation

Request Syntax

response = client.dismiss_user_contact(
    UserId='string',
    InstanceId='string',
    ContactId='string'
)
Parameters
  • UserId (string) --

    [REQUIRED]

    The identifier of the user account.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactId (string) --

    [REQUIRED]

    The identifier of the contact.

Return type

dict

Returns

Response Syntax

{}

Response Structure

  • (dict) --

Exceptions

  • Connect.Client.exceptions.InvalidRequestException
  • Connect.Client.exceptions.InvalidParameterException
  • Connect.Client.exceptions.ResourceNotFoundException
  • Connect.Client.exceptions.ThrottlingException
  • Connect.Client.exceptions.AccessDeniedException
  • Connect.Client.exceptions.InternalServiceException