search_users

search_users(**kwargs)

Searches users in an Amazon Connect instance, with optional filtering.

Note

AfterContactWorkTimeLimit is returned in milliseconds.

See also: AWS API Documentation

Request Syntax

response = client.search_users(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    },
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        },
        'HierarchyGroupCondition': {
            'Value': 'string',
            'HierarchyGroupMatchType': 'EXACT'|'WITH_CHILD_GROUPS'
        }
    }
)
Parameters
  • InstanceId (string) -- The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • SearchFilter (dict) --

    Filters to be applied to search results.

    • TagFilter (dict) --

      An object that can be used to specify Tag conditions inside the SearchFilter . This accepts an OR of AND (List of List) input where:

      • Top level list specifies conditions that need to be applied with OR operator
      • Inner list specifies conditions that need to be applied with AND operator.
      • OrConditions (list) --

        A list of conditions which would be applied together with an OR condition.

        • (list) --
          • (dict) --

            A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

            • TagKey (string) --

              The tag key in the tag condition.

            • TagValue (string) --

              The tag value in the tag condition.

      • AndConditions (list) --

        A list of conditions which would be applied together with an AND condition.

        • (dict) --

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

          • TagKey (string) --

            The tag key in the tag condition.

          • TagValue (string) --

            The tag value in the tag condition.

      • TagCondition (dict) --

        A leaf node condition which can be used to specify a tag condition.

        • TagKey (string) --

          The tag key in the tag condition.

        • TagValue (string) --

          The tag value in the tag condition.

  • SearchCriteria (dict) --

    The search criteria to be used to return users.

    Note

    The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • OrConditions (list) --

      A list of conditions which would be applied together with an OR condition.

      • (dict) --

        The search criteria to be used to return users.

        Note

        The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • AndConditions (list) --

      A list of conditions which would be applied together with an AND condition.

      • (dict) --

        The search criteria to be used to return users.

        Note

        The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • StringCondition (dict) --

      A leaf node condition which can be used to specify a string condition.

      • FieldName (string) --

        The name of the field in the string condition.

      • Value (string) --

        The value of the string.

      • ComparisonType (string) --

        The type of comparison to be made when evaluating the string condition.

    • HierarchyGroupCondition (dict) --

      A leaf node condition which can be used to specify a hierarchy group condition.

      • Value (string) --

        The value in the hierarchy group condition.

      • HierarchyGroupMatchType (string) --

        The type of hierarchy group match.

Return type

dict

Returns

Response Syntax

{
    'Users': [
        {
            'Arn': 'string',
            'DirectoryUserId': 'string',
            'HierarchyGroupId': 'string',
            'Id': 'string',
            'IdentityInfo': {
                'FirstName': 'string',
                'LastName': 'string'
            },
            'PhoneConfig': {
                'PhoneType': 'SOFT_PHONE'|'DESK_PHONE',
                'AutoAccept': True|False,
                'AfterContactWorkTimeLimit': 123,
                'DeskPhoneNumber': 'string'
            },
            'RoutingProfileId': 'string',
            'SecurityProfileIds': [
                'string',
            ],
            'Tags': {
                'string': 'string'
            },
            'Username': 'string'
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

  • (dict) --

    • Users (list) --

      Information about the users.

      • (dict) --

        Information about the returned users.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the user.

        • DirectoryUserId (string) --

          The directory identifier of the user.

        • HierarchyGroupId (string) --

          The identifier of the user's hierarchy group.

        • Id (string) --

          The identifier of the user's summary.

        • IdentityInfo (dict) --

          The user's first name and last name.

          • FirstName (string) --

            The user's first name.

          • LastName (string) --

            The user's last name.

        • PhoneConfig (dict) --

          Contains information about the phone configuration settings for a user.

          • PhoneType (string) --

            The phone type.

          • AutoAccept (boolean) --

            The Auto accept setting.

          • AfterContactWorkTimeLimit (integer) --

            The After Call Work (ACW) timeout setting, in seconds.

            Note

            When returned by a SearchUsers call, AfterContactWorkTimeLimit is returned in milliseconds.

          • DeskPhoneNumber (string) --

            The phone number for the user's desk phone.

        • RoutingProfileId (string) --

          The identifier of the user's routing profile.

        • SecurityProfileIds (list) --

          The identifiers of the user's security profiles.

          • (string) --
        • Tags (dict) --

          The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

          • (string) --
            • (string) --
        • Username (string) --

          The name of the user.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • ApproximateTotalCount (integer) --

      The total number of users who matched your search query.

Exceptions

  • Connect.Client.exceptions.InvalidRequestException
  • Connect.Client.exceptions.InvalidParameterException
  • Connect.Client.exceptions.ResourceNotFoundException
  • Connect.Client.exceptions.ThrottlingException
  • Connect.Client.exceptions.InternalServiceException