describe_routing_profile

describe_routing_profile(**kwargs)

Describes the specified routing profile.

See also: AWS API Documentation

Request Syntax

response = client.describe_routing_profile(
    InstanceId='string',
    RoutingProfileId='string'
)

Parameters

• InstanceId (string) --

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• RoutingProfileId (string) --

  [REQUIRED]

  The identifier of the routing profile.

Return type

dict

Returns

Response Syntax

{
    'RoutingProfile': {
        'InstanceId': 'string',
        'Name': 'string',
        'RoutingProfileArn': 'string',
        'RoutingProfileId': 'string',
        'Description': 'string',
        'MediaConcurrencies': [
            {
                'Channel': 'VOICE'|'CHAT'|'TASK',
                'Concurrency': 123
            },
        ],
        'DefaultOutboundQueueId': 'string',
        'Tags': {
            'string': 'string'
        },
        'NumberOfAssociatedQueues': 123,
        'NumberOfAssociatedUsers': 123
    }
}

Response Structure

• (dict) --

  • RoutingProfile (dict) --

    The routing profile.

    • InstanceId (string) --

      The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

    • Name (string) --

      The name of the routing profile.

    • RoutingProfileArn (string) --

      The Amazon Resource Name (ARN) of the routing profile.

    • RoutingProfileId (string) --

      The identifier of the routing profile.

    • Description (string) --

      The description of the routing profile.

    • MediaConcurrencies (list) --

      The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

      • (dict) --

        Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

        • Channel (string) --

          The channels that agents can handle in the Contact Control Panel (CCP).

        • Concurrency (integer) --

          The number of contacts an agent can have on a channel simultaneously.

          Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

          Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

          Valid Range for TASK : Minimum value of 1. Maximum value of 10.

    • DefaultOutboundQueueId (string) --

      The identifier of the default outbound queue for this routing profile.

    • Tags (dict) --

      The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

      • (string) --
        • (string) --

    • NumberOfAssociatedQueues (integer) --

      The number of associated queues in routing profile.

    • NumberOfAssociatedUsers (integer) --

      The number of associated users in routing profile.

Exceptions

• Connect.Client.exceptions.InvalidRequestException
• Connect.Client.exceptions.InvalidParameterException
• Connect.Client.exceptions.ResourceNotFoundException
• Connect.Client.exceptions.ThrottlingException
• Connect.Client.exceptions.InternalServiceException