update_contact_attributes

Connect.Client.update_contact_attributes(**kwargs)

Creates or updates user-defined contact attributes associated with the specified contact.

You can create or update user-defined attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers.

Contact attributes are available in Amazon Connect for 24 months, and are then deleted. For information about contact record retention and the maximum size of the contact record attributes section, see Feature specifications in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.update_contact_attributes(
    InitialContactId='string',
    InstanceId='string',
    Attributes={
        'string': 'string'
    }
)

Parameters

• InitialContactId (string) --

  [REQUIRED]

  The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

• InstanceId (string) --

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• Attributes (dict) --

  [REQUIRED]

  The Amazon Connect attributes. These attributes can be accessed in flows just like any other contact attributes.

  You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

  • (string) --
    • (string) --

Return type

dict

Returns

Response Syntax

{}

Response Structure

• (dict) --

Exceptions

• Connect.Client.exceptions.InvalidRequestException
• Connect.Client.exceptions.InvalidParameterException
• Connect.Client.exceptions.ResourceNotFoundException
• Connect.Client.exceptions.InternalServiceException