update_routing_profile_queues

Connect.Client.update_routing_profile_queues(**kwargs)

Updates the properties associated with a set of queues for a routing profile.

See also: AWS API Documentation

Request Syntax

response = client.update_routing_profile_queues(
    InstanceId='string',
    RoutingProfileId='string',
    QueueConfigs=[
        {
            'QueueReference': {
                'QueueId': 'string',
                'Channel': 'VOICE'|'CHAT'|'TASK'
            },
            'Priority': 123,
            'Delay': 123
        },
    ]
)

Parameters

• InstanceId (string) --

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• RoutingProfileId (string) --

  [REQUIRED]

  The identifier of the routing profile.

• QueueConfigs (list) --

  [REQUIRED]

  The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.

  • (dict) --

    Contains information about the queue and channel for which priority and delay can be set.

    • QueueReference (dict) -- [REQUIRED]

      Contains information about a queue resource.

      • QueueId (string) -- [REQUIRED]

        The identifier for the queue.

      • Channel (string) -- [REQUIRED]

        The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

    • Priority (integer) -- [REQUIRED]

      The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.

    • Delay (integer) -- [REQUIRED]

      The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .

Returns

None

Exceptions

• Connect.Client.exceptions.InvalidRequestException
• Connect.Client.exceptions.InvalidParameterException
• Connect.Client.exceptions.ResourceNotFoundException
• Connect.Client.exceptions.ThrottlingException
• Connect.Client.exceptions.InternalServiceException