Connect / Client / search_contact_flows

search_contact_flows

Connect.Client.search_contact_flows(**kwargs)

Searches the contact flows in an Amazon Connect instance, with optional filtering.

See also: AWS API Documentation

Request Syntax

response = client.search_contact_flows(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    },
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        },
        'TypeCondition': 'CONTACT_FLOW'|'CUSTOMER_QUEUE'|'CUSTOMER_HOLD'|'CUSTOMER_WHISPER'|'AGENT_HOLD'|'AGENT_WHISPER'|'OUTBOUND_WHISPER'|'AGENT_TRANSFER'|'QUEUE_TRANSFER',
        'StateCondition': 'ACTIVE'|'ARCHIVED',
        'StatusCondition': 'PUBLISHED'|'SAVED'
    }
)

Parameters:

• InstanceId (string) –

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• NextToken (string) – The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

• MaxResults (integer) – The maximum number of results to return per page.

• SearchFilter (dict) –

  Filters to be applied to search results.

  • TagFilter (dict) –

    An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:

    • Top level list specifies conditions that need to be applied with OR operator

    • Inner list specifies conditions that need to be applied with AND operator.

    • OrConditions (list) –

      A list of conditions which would be applied together with an OR condition.

      • (list) –

        • (dict) –

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

          • TagKey (string) –

            The tag key in the tag condition.

          • TagValue (string) –

            The tag value in the tag condition.

    • AndConditions (list) –

      A list of conditions which would be applied together with an AND condition.

      • (dict) –

        A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

        • TagKey (string) –

          The tag key in the tag condition.

        • TagValue (string) –

          The tag value in the tag condition.

    • TagCondition (dict) –

      A leaf node condition which can be used to specify a tag condition.

      • TagKey (string) –

        The tag key in the tag condition.

      • TagValue (string) –

        The tag value in the tag condition.

• SearchCriteria (dict) –

  The search criteria to be used to return flows.

  Note

  The name and description fields support “contains” queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will result in invalid results.

  • OrConditions (list) –

    A list of conditions which would be applied together with an OR condition.

    • (dict) –

      The search criteria to be used to return contact flows.

  • AndConditions (list) –

    A list of conditions which would be applied together with an AND condition.

    • (dict) –

      The search criteria to be used to return contact flows.

  • StringCondition (dict) –

    A leaf node condition which can be used to specify a string condition.

    Note

    The currently supported values for FieldName are name and description.

    • FieldName (string) –

      The name of the field in the string condition.

    • Value (string) –

      The value of the string.

    • ComparisonType (string) –

      The type of comparison to be made when evaluating the string condition.

  • TypeCondition (string) –

    The type of flow.

  • StateCondition (string) –

    The state of the flow.

  • StatusCondition (string) –

    The status of the flow.

Return type:

dict

Returns:

Response Syntax

{
    'ContactFlows': [
        {
            'Arn': 'string',
            'Id': 'string',
            'Name': 'string',
            'Type': 'CONTACT_FLOW'|'CUSTOMER_QUEUE'|'CUSTOMER_HOLD'|'CUSTOMER_WHISPER'|'AGENT_HOLD'|'AGENT_WHISPER'|'OUTBOUND_WHISPER'|'AGENT_TRANSFER'|'QUEUE_TRANSFER',
            'State': 'ACTIVE'|'ARCHIVED',
            'Status': 'PUBLISHED'|'SAVED',
            'Description': 'string',
            'Content': 'string',
            'Tags': {
                'string': 'string'
            }
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

• (dict) –

  • ContactFlows (list) –

    Information about the contact flows.

    • (dict) –

      Contains information about a flow.

      • Arn (string) –

        The Amazon Resource Name (ARN) of the flow.

      • Id (string) –

        The identifier of the flow.

      • Name (string) –

        The name of the flow.

      • Type (string) –

        The type of the flow. For descriptions of the available types, see Choose a flow type in the Amazon Connect Administrator Guide.

      • State (string) –

        The type of flow.

      • Status (string) –

        The status of the contact flow.

      • Description (string) –

        The description of the flow.

      • Content (string) –

        The JSON string that represents the content of the flow. For an example, see Example flow in Amazon Connect Flow language.

        Length Constraints: Minimum length of 1. Maximum length of 256000.

      • Tags (dict) –

        The tags used to organize, track, or control access for this resource. For example, { “Tags”: {“key1”:”value1”, “key2”:”value2”} }.

        • (string) –

          • (string) –

  • NextToken (string) –

    If there are additional results, this is the token for the next set of results.

  • ApproximateTotalCount (integer) –

    The total number of contact flows which matched your search query.

Exceptions

• Connect.Client.exceptions.InvalidRequestException

• Connect.Client.exceptions.InvalidParameterException

• Connect.Client.exceptions.ResourceNotFoundException

• Connect.Client.exceptions.ThrottlingException

• Connect.Client.exceptions.InternalServiceException