ConnectWisdomService / Client / update_quick_response

update_quick_response#

ConnectWisdomService.Client.update_quick_response(**kwargs)#

Updates an existing Wisdom quick response.

Request Syntax

response = client.update_quick_response(
    channels=[
        'string',
    ],
    content={
        'content': 'string'
    },
    contentType='string',
    description='string',
    groupingConfiguration={
        'criteria': 'string',
        'values': [
            'string',
        ]
    },
    isActive=True|False,
    knowledgeBaseId='string',
    language='string',
    name='string',
    quickResponseId='string',
    removeDescription=True|False,
    removeGroupingConfiguration=True|False,
    removeShortcutKey=True|False,
    shortcutKey='string'
)

Parameters:

channels (list) –
The Amazon Connect contact channels this quick response applies to. The supported contact channel types include Chat.
- (string) –
content (dict) –
The updated content of the quick response.

Note
This is a Tagged Union structure. Only one of the following top level keys can be set: content.
- content (string) –
  
  The content of the quick response.
contentType (string) –
The media type of the quick response content.
- Use application/x.quickresponse;format=plain for quick response written in plain text.
- Use application/x.quickresponse;format=markdown for quick response written in richtext.
description (string) – The updated description of the quick response.
groupingConfiguration (dict) –
The updated grouping configuration of the quick response.
- criteria (string) –
  
  The criteria used for grouping Wisdom users.
  
  The following is the list of supported criteria values.
  - RoutingProfileArn: Grouping the users by their Amazon Connect routing profile ARN. User should have SearchRoutingProfile and DescribeRoutingProfile permissions when setting criteria to this value.
- values (list) –
  
  The list of values that define different groups of Wisdom users.
  - When setting criteria to RoutingProfileArn, you need to provide a list of ARNs of Amazon Connect routing profiles as values of this parameter.
  - (string) –
isActive (boolean) – Whether the quick response is active.
knowledgeBaseId (string) –
[REQUIRED]

The identifier of the knowledge base. This should not be a QUICK_RESPONSES type knowledge base if you’re storing Wisdom Content resource to it. Can be either the ID or the ARN. URLs cannot contain the ARN.
language (string) – The language code value for the language in which the quick response is written. The supported language codes include de_DE, en_US, es_ES, fr_FR, id_ID, it_IT, ja_JP, ko_KR, pt_BR, zh_CN, zh_TW
name (string) – The name of the quick response.
quickResponseId (string) –
[REQUIRED]

The identifier of the quick response.
removeDescription (boolean) – Whether to remove the description from the quick response.
removeGroupingConfiguration (boolean) – Whether to remove the grouping configuration of the quick response.
removeShortcutKey (boolean) – Whether to remove the shortcut key of the quick response.
shortcutKey (string) – The shortcut key of the quick response. The value should be unique across the knowledge base.

Return type:

dict

Returns:

Response Syntax

{
    'quickResponse': {
        'channels': [
            'string',
        ],
        'contentType': 'string',
        'contents': {
            'markdown': {
                'content': 'string'
            },
            'plainText': {
                'content': 'string'
            }
        },
        'createdTime': datetime(2015, 1, 1),
        'description': 'string',
        'groupingConfiguration': {
            'criteria': 'string',
            'values': [
                'string',
            ]
        },
        'isActive': True|False,
        'knowledgeBaseArn': 'string',
        'knowledgeBaseId': 'string',
        'language': 'string',
        'lastModifiedBy': 'string',
        'lastModifiedTime': datetime(2015, 1, 1),
        'name': 'string',
        'quickResponseArn': 'string',
        'quickResponseId': 'string',
        'shortcutKey': 'string',
        'status': 'CREATE_IN_PROGRESS'|'CREATE_FAILED'|'CREATED'|'DELETE_IN_PROGRESS'|'DELETE_FAILED'|'DELETED'|'UPDATE_IN_PROGRESS'|'UPDATE_FAILED',
        'tags': {
            'string': 'string'
        }
    }
}

Response Structure

(dict) –
- quickResponse (dict) –
  
  The quick response.
  - channels (list) –
    
    The Amazon Connect contact channels this quick response applies to. The supported contact channel types include Chat.
    - (string) –
  - contentType (string) –
    
    The media type of the quick response content.
    - Use application/x.quickresponse;format=plain for quick response written in plain text.
    - Use application/x.quickresponse;format=markdown for quick response written in richtext.
  - contents (dict) –
    
    The contents of the quick response.
    - markdown (dict) –
      
      The container quick response content.
      Note
      This is a Tagged Union structure. Only one of the following top level keys will be set: content. If a client receives an unknown member it will set SDK_UNKNOWN_MEMBER as the top level key, which maps to the name or tag of the unknown member. The structure of SDK_UNKNOWN_MEMBER is as follows:
      
      'SDK_UNKNOWN_MEMBER': {'name': 'UnknownMemberName'}
      - content (string) –
        
        The content of the quick response.
    - plainText (dict) –
      
      The container quick response content.
      Note
      This is a Tagged Union structure. Only one of the following top level keys will be set: content. If a client receives an unknown member it will set SDK_UNKNOWN_MEMBER as the top level key, which maps to the name or tag of the unknown member. The structure of SDK_UNKNOWN_MEMBER is as follows:
      
      'SDK_UNKNOWN_MEMBER': {'name': 'UnknownMemberName'}
      - content (string) –
        
        The content of the quick response.
  - createdTime (datetime) –
    
    The timestamp when the quick response was created.
  - description (string) –
    
    The description of the quick response.
  - groupingConfiguration (dict) –
    
    The configuration information of the user groups that the quick response is accessible to.
    - criteria (string) –
      
      The criteria used for grouping Wisdom users.
      
      The following is the list of supported criteria values.
      - RoutingProfileArn: Grouping the users by their Amazon Connect routing profile ARN. User should have SearchRoutingProfile and DescribeRoutingProfile permissions when setting criteria to this value.
    - values (list) –
      
      The list of values that define different groups of Wisdom users.
      - When setting criteria to RoutingProfileArn, you need to provide a list of ARNs of Amazon Connect routing profiles as values of this parameter.
      - (string) –
  - isActive (boolean) –
    
    Whether the quick response is active.
  - knowledgeBaseArn (string) –
    
    The Amazon Resource Name (ARN) of the knowledge base.
  - knowledgeBaseId (string) –
    
    The identifier of the knowledge base. This should not be a QUICK_RESPONSES type knowledge base if you’re storing Wisdom Content resource to it. Can be either the ID or the ARN. URLs cannot contain the ARN.
  - language (string) –
    
    The language code value for the language in which the quick response is written.
  - lastModifiedBy (string) –
    
    The Amazon Resource Name (ARN) of the user who last updated the quick response data.
  - lastModifiedTime (datetime) –
    
    The timestamp when the quick response data was last modified.
  - name (string) –
    
    The name of the quick response.
  - quickResponseArn (string) –
    
    The Amazon Resource Name (ARN) of the quick response.
  - quickResponseId (string) –
    
    The identifier of the quick response.
  - shortcutKey (string) –
    
    The shortcut key of the quick response. The value should be unique across the knowledge base.
  - status (string) –
    
    The status of the quick response data.
  - tags (dict) –
    
    The tags used to organize, track, or control access for this resource.
    - (string) –
      - (string) –

Exceptions

ConnectWisdomService.Client.exceptions.ConflictException
ConnectWisdomService.Client.exceptions.ValidationException
ConnectWisdomService.Client.exceptions.AccessDeniedException
ConnectWisdomService.Client.exceptions.PreconditionFailedException
ConnectWisdomService.Client.exceptions.ResourceNotFoundException