Connect / Client / search_users

search_users#

Connect.Client.search_users(**kwargs)#

Searches users in an Amazon Connect instance, with optional filtering.

Note
AfterContactWorkTimeLimit is returned in milliseconds.

See also: AWS API Documentation

Request Syntax
response = client.search_users(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        },
        'UserAttributeFilter': {
            'OrConditions': [
                {
                    'TagConditions': [
                        {
                            'TagKey': 'string',
                            'TagValue': 'string'
                        },
                    ],
                    'HierarchyGroupCondition': {
                        'Value': 'string',
                        'HierarchyGroupMatchType': 'EXACT'|'WITH_CHILD_GROUPS'
                    }
                },
            ],
            'AndCondition': {
                'TagConditions': [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
                'HierarchyGroupCondition': {
                    'Value': 'string',
                    'HierarchyGroupMatchType': 'EXACT'|'WITH_CHILD_GROUPS'
                }
            },
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            },
            'HierarchyGroupCondition': {
                'Value': 'string',
                'HierarchyGroupMatchType': 'EXACT'|'WITH_CHILD_GROUPS'
            }
        }
    },
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        },
        'ListCondition': {
            'TargetListType': 'PROFICIENCIES',
            'Conditions': [
                {
                    'StringCondition': {
                        'FieldName': 'string',
                        'Value': 'string',
                        'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
                    },
                    'NumberCondition': {
                        'FieldName': 'string',
                        'MinValue': 123,
                        'MaxValue': 123,
                        'ComparisonType': 'GREATER_OR_EQUAL'|'GREATER'|'LESSER_OR_EQUAL'|'LESSER'|'EQUAL'|'NOT_EQUAL'|'RANGE'
                    }
                },
            ]
        },
        'HierarchyGroupCondition': {
            'Value': 'string',
            'HierarchyGroupMatchType': 'EXACT'|'WITH_CHILD_GROUPS'
        }
    }
)
type InstanceId:

string

param InstanceId:

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Note
InstanceID is a required field. The “Required: No” below is incorrect.

type NextToken:

string

param NextToken:

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

type MaxResults:

integer

param MaxResults:

The maximum number of results to return per page.

type SearchFilter:

dict

param SearchFilter:

Filters to be applied to search results.

TagFilter (dict) –

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:

Top level list specifies conditions that need to be applied with OR operator

Inner list specifies conditions that need to be applied with AND operator.

OrConditions (list) –

A list of conditions which would be applied together with an OR condition.

(list) –

(dict) –

A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

TagKey (string) –

The tag key in the tag condition.

TagValue (string) –

The tag value in the tag condition.

AndConditions (list) –

A list of conditions which would be applied together with an AND condition.

(dict) –

A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

TagKey (string) –

The tag key in the tag condition.

TagValue (string) –

The tag value in the tag condition.

TagCondition (dict) –

A leaf node condition which can be used to specify a tag condition.

TagKey (string) –

The tag key in the tag condition.

TagValue (string) –

The tag value in the tag condition.

UserAttributeFilter (dict) –

An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the SearchFilter.

This accepts an OR of AND (List of List) input where:

The top level list specifies conditions that need to be applied with OR operator.

The inner list specifies conditions that need to be applied with AND operator.

Note
Only one field can be populated. This object can’t be used along with TagFilter. Request can either contain TagFilter or UserAttributeFilter if SearchFilter is specified, combination of both is not supported and such request will throw AccessDeniedException.

OrConditions (list) –

A list of conditions which would be applied together with an OR condition.

(dict) –

A list of conditions which would be applied together with an AND condition.

TagConditions (list) –

A leaf node condition which can be used to specify a tag condition.

(dict) –

A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

TagKey (string) –

The tag key in the tag condition.

TagValue (string) –

The tag value in the tag condition.

HierarchyGroupCondition (dict) –

A leaf node condition which can be used to specify a hierarchy group condition.

Value (string) –

The value in the hierarchy group condition.

HierarchyGroupMatchType (string) –

The type of hierarchy group match.

AndCondition (dict) –

A list of conditions which would be applied together with an AND condition.

TagConditions (list) –

A leaf node condition which can be used to specify a tag condition.

(dict) –

A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

TagKey (string) –

The tag key in the tag condition.

TagValue (string) –

The tag value in the tag condition.

HierarchyGroupCondition (dict) –

A leaf node condition which can be used to specify a hierarchy group condition.

Value (string) –

The value in the hierarchy group condition.

HierarchyGroupMatchType (string) –

The type of hierarchy group match.

TagCondition (dict) –

A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

TagKey (string) –

The tag key in the tag condition.

TagValue (string) –

The tag value in the tag condition.

HierarchyGroupCondition (dict) –

A leaf node condition which can be used to specify a hierarchy group condition.

Value (string) –

The value in the hierarchy group condition.

HierarchyGroupMatchType (string) –

The type of hierarchy group match.

type SearchCriteria:

dict

param SearchCriteria:

The search criteria to be used to return users.

Note
The name and description fields support “contains” queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

OrConditions (list) –

A list of conditions which would be applied together with an OR condition.

(dict) –

The search criteria to be used to return users.

Note
The name and description fields support “contains” queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

AndConditions (list) –

A list of conditions which would be applied together with an AND condition.

(dict) –

The search criteria to be used to return users.

Note
The name and description fields support “contains” queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

StringCondition (dict) –

A leaf node condition which can be used to specify a string condition.

The currently supported values for FieldName are Username, FirstName, LastName, RoutingProfileId, SecurityProfileId, ResourceId.

FieldName (string) –

The name of the field in the string condition.

Value (string) –

The value of the string.

ComparisonType (string) –

The type of comparison to be made when evaluating the string condition.

ListCondition (dict) –

A leaf node condition which can be used to specify a List condition to search users with attributes included in Lists like Proficiencies.

TargetListType (string) –

The type of target list that will be used to filter the users.

Conditions (list) –

A list of Condition objects which would be applied together with an AND condition.

(dict) –

A leaf node condition which can be used to specify a ProficiencyName, ProficiencyValue and ProficiencyLimit.

StringCondition (dict) –

A leaf node condition which can be used to specify a string condition.

Note
The currently supported values for FieldName are name and

value.

FieldName (string) –

The name of the field in the string condition.

Value (string) –

The value of the string.

ComparisonType (string) –

The type of comparison to be made when evaluating the string condition.

NumberCondition (dict) –

A leaf node condition which can be used to specify a numeric condition.

FieldName (string) –

The name of the field in the number condition.

MinValue (integer) –

The minValue to be used while evaluating the number condition.

MaxValue (integer) –

The maxValue to be used while evaluating the number condition.

ComparisonType (string) –

The type of comparison to be made when evaluating the number condition.

HierarchyGroupCondition (dict) –

A leaf node condition which can be used to specify a hierarchy group condition.

Value (string) –

The value in the hierarchy group condition.

HierarchyGroupMatchType (string) –

The type of hierarchy group match.
rtype:

dict

returns:
Response Syntax
{
    'Users': [
        {
            'Arn': 'string',
            'DirectoryUserId': 'string',
            'HierarchyGroupId': 'string',
            'Id': 'string',
            'IdentityInfo': {
                'FirstName': 'string',
                'LastName': 'string'
            },
            'PhoneConfig': {
                'PhoneType': 'SOFT_PHONE'|'DESK_PHONE',
                'AutoAccept': True|False,
                'AfterContactWorkTimeLimit': 123,
                'DeskPhoneNumber': 'string'
            },
            'RoutingProfileId': 'string',
            'SecurityProfileIds': [
                'string',
            ],
            'Tags': {
                'string': 'string'
            },
            'Username': 'string'
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}
Response Structure

(dict) –

Users (list) –

Information about the users.

(dict) –

Information about the returned users.

Arn (string) –

The Amazon Resource Name (ARN) of the user.

DirectoryUserId (string) –

The directory identifier of the user.

HierarchyGroupId (string) –

The identifier of the user’s hierarchy group.

Id (string) –

The identifier of the user’s summary.

IdentityInfo (dict) –

The user’s first name and last name.

FirstName (string) –

The user’s first name.

LastName (string) –

The user’s last name.

PhoneConfig (dict) –

Contains information about the phone configuration settings for a user.

PhoneType (string) –

The phone type.

AutoAccept (boolean) –

The Auto accept setting.

AfterContactWorkTimeLimit (integer) –

The After Call Work (ACW) timeout setting, in seconds. This parameter has a minimum value of 0 and a maximum value of 2,000,000 seconds (24 days). Enter 0 if you don’t want to allocate a specific amount of ACW time. It essentially means an indefinite amount of time. When the conversation ends, ACW starts; the agent must choose Close contact to end ACW.

Note
When returned by a SearchUsers call, AfterContactWorkTimeLimit is returned in milliseconds.

DeskPhoneNumber (string) –

The phone number for the user’s desk phone.

RoutingProfileId (string) –

The identifier of the user’s routing profile.

SecurityProfileIds (list) –

The identifiers of the user’s security profiles.

(string) –

Tags (dict) –

The tags used to organize, track, or control access for this resource. For example, { “Tags”: {“key1”:”value1”, “key2”:”value2”} }.

(string) –

(string) –

Username (string) –

The name of the user.

NextToken (string) –

If there are additional results, this is the token for the next set of results.

ApproximateTotalCount (integer) –

The total number of users who matched your search query.
Exceptions

Connect.Client.exceptions.InvalidRequestException

Connect.Client.exceptions.InvalidParameterException

Connect.Client.exceptions.ResourceNotFoundException

Connect.Client.exceptions.ThrottlingException

Connect.Client.exceptions.InternalServiceException