Connect / Client / update_rule

update_rule

Connect.Client.update_rule(**kwargs)

Updates a rule for the specified Amazon Connect instance.

Use the Rules Function language to code conditions for the rule.

See also: AWS API Documentation

Request Syntax

response = client.update_rule(
    RuleId='string',
    InstanceId='string',
    Name='string',
    Function='string',
    Actions=[
        {
            'ActionType': 'CREATE_TASK'|'ASSIGN_CONTACT_CATEGORY'|'GENERATE_EVENTBRIDGE_EVENT'|'SEND_NOTIFICATION'|'CREATE_CASE'|'UPDATE_CASE'|'END_ASSOCIATED_TASKS'|'SUBMIT_AUTO_EVALUATION',
            'TaskAction': {
                'Name': 'string',
                'Description': 'string',
                'ContactFlowId': 'string',
                'References': {
                    'string': {
                        'Value': 'string',
                        'Type': 'URL'|'ATTACHMENT'|'NUMBER'|'STRING'|'DATE'|'EMAIL'
                    }
                }
            },
            'EventBridgeAction': {
                'Name': 'string'
            },
            'AssignContactCategoryAction': {}
            ,
            'SendNotificationAction': {
                'DeliveryMethod': 'EMAIL',
                'Subject': 'string',
                'Content': 'string',
                'ContentType': 'PLAIN_TEXT',
                'Recipient': {
                    'UserTags': {
                        'string': 'string'
                    },
                    'UserIds': [
                        'string',
                    ]
                }
            },
            'CreateCaseAction': {
                'Fields': [
                    {
                        'Id': 'string',
                        'Value': {
                            'BooleanValue': True|False,
                            'DoubleValue': 123.0,
                            'EmptyValue': {}
                            ,
                            'StringValue': 'string'
                        }
                    },
                ],
                'TemplateId': 'string'
            },
            'UpdateCaseAction': {
                'Fields': [
                    {
                        'Id': 'string',
                        'Value': {
                            'BooleanValue': True|False,
                            'DoubleValue': 123.0,
                            'EmptyValue': {}
                            ,
                            'StringValue': 'string'
                        }
                    },
                ]
            },
            'EndAssociatedTasksAction': {}
            ,
            'SubmitAutoEvaluationAction': {
                'EvaluationFormId': 'string'
            }
        },
    ],
    PublishStatus='DRAFT'|'PUBLISHED'
)

Parameters:

• RuleId (string) –

  [REQUIRED]

  A unique identifier for the rule.

• InstanceId (string) –

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• Name (string) –

  [REQUIRED]

  The name of the rule. You can change the name only if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

• Function (string) –

  [REQUIRED]

  The conditions of the rule.

• Actions (list) –

  [REQUIRED]

  A list of actions to be run when the rule is triggered.

  • (dict) –

    Information about the action to be performed when a rule is triggered.

    • ActionType (string) – [REQUIRED]

      The type of action that creates a rule.

    • TaskAction (dict) –

      Information about the task action. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

      • Name (string) – [REQUIRED]

        The name. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide.

      • Description (string) –

        The description. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide.

      • ContactFlowId (string) – [REQUIRED]

        The identifier of the flow.

      • References (dict) –

        Information about the reference when the referenceType is URL. Otherwise, null. (Supports variable injection in the Value field.)

        • (string) –

          • (dict) –

            Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

            • Value (string) – [REQUIRED]

              A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

            • Type (string) – [REQUIRED]

              The type of the reference. DATE must be of type Epoch timestamp.

    • EventBridgeAction (dict) –

      Information about the EventBridge action.

      Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate

      • Name (string) – [REQUIRED]

        The name.

    • AssignContactCategoryAction (dict) –

      Information about the contact category action.

      Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

    • SendNotificationAction (dict) –

      Information about the send notification action.

      Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate

      • DeliveryMethod (string) – [REQUIRED]

        Notification delivery method.

      • Subject (string) –

        The subject of the email if the delivery method is EMAIL. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide.

      • Content (string) – [REQUIRED]

        Notification content. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide.

      • ContentType (string) – [REQUIRED]

        Content type format.

      • Recipient (dict) – [REQUIRED]

        Notification recipient.

        • UserTags (dict) –

          The tags used to organize, track, or control access for this resource. For example, { “Tags”: {“key1”:”value1”, “key2”:”value2”} }. Amazon Connect users with the specified tags will be notified.

          • (string) –

            • (string) –

        • UserIds (list) –

          A list of user IDs.

          • (string) –

    • CreateCaseAction (dict) –

      Information about the create case action.

      Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnPostChatAnalysisAvailable.

      • Fields (list) – [REQUIRED]

        An array of objects with Field ID and Value data.

        • (dict) –

          Object for case field values.

          • Id (string) – [REQUIRED]

            Unique identifier of a field.

          • Value (dict) – [REQUIRED]

            Union of potential field value types.

            • BooleanValue (boolean) –

              A Boolean number value type.

            • DoubleValue (float) –

              A Double number value type.

            • EmptyValue (dict) –

              An empty value.

            • StringValue (string) –

              String value type.

      • TemplateId (string) – [REQUIRED]

        A unique identifier of a template.

    • UpdateCaseAction (dict) –

      Information about the update case action.

      Supported only for TriggerEventSource values: OnCaseCreate | OnCaseUpdate.

      • Fields (list) – [REQUIRED]

        An array of objects with Field ID and Value data.

        • (dict) –

          Object for case field values.

          • Id (string) – [REQUIRED]

            Unique identifier of a field.

          • Value (dict) – [REQUIRED]

            Union of potential field value types.

            • BooleanValue (boolean) –

              A Boolean number value type.

            • DoubleValue (float) –

              A Double number value type.

            • EmptyValue (dict) –

              An empty value.

            • StringValue (string) –

              String value type.

    • EndAssociatedTasksAction (dict) –

      Information about the end associated tasks action.

      Supported only for TriggerEventSource values: OnCaseUpdate.

    • SubmitAutoEvaluationAction (dict) –

      Information about the submit automated evaluation action.

      • EvaluationFormId (string) – [REQUIRED]

        The identifier of the auto-evaluation enabled form.

• PublishStatus (string) –

  [REQUIRED]

  The publish status of the rule.

Returns:

None

Exceptions

• Connect.Client.exceptions.InvalidRequestException

• Connect.Client.exceptions.ResourceNotFoundException

• Connect.Client.exceptions.InternalServiceException

• Connect.Client.exceptions.ThrottlingException

• Connect.Client.exceptions.AccessDeniedException

• Connect.Client.exceptions.ResourceConflictException