Connect / Client / update_routing_profile_queues

update_routing_profile_queues#

Connect.Client.update_routing_profile_queues(**kwargs)#

Updates the properties associated with a set of queues for a routing profile.

Request Syntax

response = client.update_routing_profile_queues(
    InstanceId='string',
    RoutingProfileId='string',
    QueueConfigs=[
        {
            'QueueReference': {
                'QueueId': 'string',
                'Channel': 'VOICE'|'CHAT'|'TASK'|'EMAIL'
            },
            'Priority': 123,
            'Delay': 123
        },
    ]
)

Parameters:

InstanceId (string) –
[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
RoutingProfileId (string) –
[REQUIRED]

The identifier of the routing profile.
QueueConfigs (list) –
[REQUIRED]

The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.
- (dict) –
  
  Contains information about the queue and channel for which priority and delay can be set.
  - QueueReference (dict) – [REQUIRED]
    
    Contains information about a queue resource.
    - QueueId (string) – [REQUIRED]
      
      The identifier for the queue.
    - Channel (string) – [REQUIRED]
      
      The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
  - Priority (integer) – [REQUIRED]
    
    The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
  - Delay (integer) – [REQUIRED]
    
    The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.

Returns:

None

Exceptions

Connect.Client.exceptions.InvalidRequestException
Connect.Client.exceptions.InvalidParameterException
Connect.Client.exceptions.ResourceNotFoundException
Connect.Client.exceptions.ThrottlingException
Connect.Client.exceptions.InternalServiceException