Table of Contents
A low-level client representing AWS Support:
import boto3
client = boto3.client('support')
These are the available methods:
Adds one or more attachments to an attachment set.
An attachment set is a temporary container for attachments that you add to a case or case communication. The set is available for 1 hour after it's created. The expiryTime returned in the response is when the set expires.
See also: AWS API Documentation
Request Syntax
response = client.add_attachments_to_set(
attachmentSetId='string',
attachments=[
{
'fileName': 'string',
'data': b'bytes'
},
]
)
[REQUIRED]
One or more attachments to add to the set. You can add up to three attachments per set. The size limit is 5 MB per attachment.
In the Attachment object, use the data parameter to specify the contents of the attachment file. In the previous request syntax, the value for data appear as blob , which is represented as a base64-encoded string. The value for fileName is the name of the attachment, such as troubleshoot-screenshot.png .
An attachment to a case communication. The attachment consists of the file name and the content of the file.
The name of the attachment file.
The content of the attachment file.
dict
Response Syntax
{
'attachmentSetId': 'string',
'expiryTime': 'string'
}
Response Structure
(dict) --
The ID and expiry time of the attachment set returned by the AddAttachmentsToSet operation.
attachmentSetId (string) --
The ID of the attachment set. If an attachmentSetId was not specified, a new attachment set is created, and the ID of the set is returned in the response. If an attachmentSetId was specified, the attachments are added to the specified set, if it exists.
expiryTime (string) --
The time and date when the attachment set expires.
Exceptions
Adds additional customer communication to an AWS Support case. You use the caseId value to identify the case to add communication to. You can list a set of email addresses to copy on the communication using the ccEmailAddresses value. The communicationBody value contains the text of the communication.
The response indicates the success or failure of the request.
This operation implements a subset of the features of the AWS Support Center.
See also: AWS API Documentation
Request Syntax
response = client.add_communication_to_case(
caseId='string',
communicationBody='string',
ccEmailAddresses=[
'string',
],
attachmentSetId='string'
)
[REQUIRED]
The body of an email communication to add to the support case.
The email addresses in the CC line of an email to be added to the support case.
dict
Response Syntax
{
'result': True|False
}
Response Structure
(dict) --
The result of the AddCommunicationToCase operation.
result (boolean) --
True if AddCommunicationToCase succeeds. Otherwise, returns an error.
Exceptions
Check if an operation can be paginated.
Creates a case in the AWS Support Center. This operation is similar to how you create a case in the AWS Support Center Create Case page.
The AWS Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways:
A successful CreateCase request returns an AWS Support case number. You can use the DescribeCases operation and specify the case number to get existing AWS Support cases. After you create a case, you can use the AddCommunicationToCase operation to add additional communication or attachments to an existing case.
Note
See also: AWS API Documentation
Request Syntax
response = client.create_case(
subject='string',
serviceCode='string',
severityCode='string',
categoryCode='string',
communicationBody='string',
ccEmailAddresses=[
'string',
],
language='string',
issueType='string',
attachmentSetId='string'
)
[REQUIRED]
The title of the AWS Support case. The title appears in the Subject field on the AWS Support Center Create Case page.
A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with AWS Support. You can use the DescribeSeverityLevels operation to get the possible values for severityCode .
For more information, see SeverityLevel and Choosing a Severity in the AWS Support User Guide .
Note
The availability of severity levels depends on the support plan for the AWS account.
[REQUIRED]
The communication body text that describes the issue. This text appears in the Description field on the AWS Support Center Create Case page.
A list of email addresses that AWS Support copies on case correspondence. AWS Support identifies the account that creates the case when you specify your AWS credentials in an HTTP POST method or use the AWS SDKs .
dict
Response Syntax
{
'caseId': 'string'
}
Response Structure
(dict) --
The AWS Support case ID returned by a successful completion of the CreateCase operation.
caseId (string) --
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string in the following format: case-12345678910-2013-c4c1d2bf33c5cf47
Exceptions
Returns the attachment that has the specified ID. Attachments can include screenshots, error logs, or other files that describe your issue. Attachment IDs are generated by the case management system when you add an attachment to a case or case communication. Attachment IDs are returned in the AttachmentDetails objects that are returned by the DescribeCommunications operation.
See also: AWS API Documentation
Request Syntax
response = client.describe_attachment(
attachmentId='string'
)
[REQUIRED]
The ID of the attachment to return. Attachment IDs are returned by the DescribeCommunications operation.
{
'attachment': {
'fileName': 'string',
'data': b'bytes'
}
}
Response Structure
The content and file name of the attachment returned by the DescribeAttachment operation.
This object includes the attachment content and file name.
In the previous response syntax, the value for the data parameter appears as blob , which is represented as a base64-encoded string. The value for fileName is the name of the attachment, such as troubleshoot-screenshot.png .
The name of the attachment file.
The content of the attachment file.
Exceptions
Returns a list of cases that you specify by passing one or more case IDs. In addition, you can filter the cases by date by setting values for the afterTime and beforeTime request parameters. You can set values for the includeResolvedCases and includeCommunications request parameters to control how much information is returned.
Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request for data might cause an error.
The response returns the following in JSON format:
See also: AWS API Documentation
Request Syntax
response = client.describe_cases(
caseIdList=[
'string',
],
displayId='string',
afterTime='string',
beforeTime='string',
includeResolvedCases=True|False,
nextToken='string',
maxResults=123,
language='string',
includeCommunications=True|False
)
A list of ID numbers of the support cases you want returned. The maximum number of cases is 100.
dict
Response Syntax
{
'cases': [
{
'caseId': 'string',
'displayId': 'string',
'subject': 'string',
'status': 'string',
'serviceCode': 'string',
'categoryCode': 'string',
'severityCode': 'string',
'submittedBy': 'string',
'timeCreated': 'string',
'recentCommunications': {
'communications': [
{
'caseId': 'string',
'body': 'string',
'submittedBy': 'string',
'timeCreated': 'string',
'attachmentSet': [
{
'attachmentId': 'string',
'fileName': 'string'
},
]
},
],
'nextToken': 'string'
},
'ccEmailAddresses': [
'string',
],
'language': 'string'
},
],
'nextToken': 'string'
}
Response Structure
(dict) --
Returns an array of CaseDetails objects and a nextToken that defines a point for pagination in the result set.
cases (list) --
The details for the cases that match the request.
(dict) --
A JSON-formatted object that contains the metadata for a support case. It is contained the response from a DescribeCases request. CaseDetails contains the following fields:
caseId (string) --
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
displayId (string) --
The ID displayed for the case in the AWS Support Center. This is a numeric string.
subject (string) --
The subject line for the case in the AWS Support Center.
status (string) --
The status of the case.
Valid values:
serviceCode (string) --
The code for the AWS service. You can get a list of codes and the corresponding service names by calling DescribeServices .
categoryCode (string) --
The category of problem for the AWS Support case.
severityCode (string) --
The code for the severity level returned by the call to DescribeSeverityLevels .
submittedBy (string) --
The email address of the account that submitted the case.
timeCreated (string) --
The time that the case was case created in the AWS Support Center.
recentCommunications (dict) --
The five most recent communications between you and AWS Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.
communications (list) --
The five most recent communications associated with the case.
(dict) --
A communication associated with an AWS Support case. The communication consists of the case ID, the message body, attachment information, the submitter of the communication, and the date and time of the communication.
caseId (string) --
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
body (string) --
The text of the communication between the customer and AWS Support.
submittedBy (string) --
The identity of the account that submitted, or responded to, the support case. Customer entries include the role or IAM user as well as the email address. For example, "AdminRole (Role) <someone@example.com>. Entries from the AWS Support team display "Amazon Web Services," and do not show an email address.
timeCreated (string) --
The time the communication was created.
attachmentSet (list) --
Information about the attachments to the case communication.
(dict) --
The file name and ID of an attachment to a case communication. You can use the ID to retrieve the attachment with the DescribeAttachment operation.
attachmentId (string) --
The ID of the attachment.
fileName (string) --
The file name of the attachment.
nextToken (string) --
A resumption point for pagination.
ccEmailAddresses (list) --
The email addresses that receive copies of communication about the case.
language (string) --
The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.
nextToken (string) --
A resumption point for pagination.
Exceptions
Returns communications (and attachments) for one or more support cases. You can use the afterTime and beforeTime parameters to filter by date. You can use the caseId parameter to restrict the results to a particular case.
Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request for data might cause an error.
You can use the maxResults and nextToken parameters to control the pagination of the result set. Set maxResults to the number of cases you want displayed on each page, and use nextToken to specify the resumption of pagination.
See also: AWS API Documentation
Request Syntax
response = client.describe_communications(
caseId='string',
beforeTime='string',
afterTime='string',
nextToken='string',
maxResults=123
)
[REQUIRED]
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
dict
Response Syntax
{
'communications': [
{
'caseId': 'string',
'body': 'string',
'submittedBy': 'string',
'timeCreated': 'string',
'attachmentSet': [
{
'attachmentId': 'string',
'fileName': 'string'
},
]
},
],
'nextToken': 'string'
}
Response Structure
(dict) --
The communications returned by the DescribeCommunications operation.
communications (list) --
The communications for the case.
(dict) --
A communication associated with an AWS Support case. The communication consists of the case ID, the message body, attachment information, the submitter of the communication, and the date and time of the communication.
caseId (string) --
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
body (string) --
The text of the communication between the customer and AWS Support.
submittedBy (string) --
The identity of the account that submitted, or responded to, the support case. Customer entries include the role or IAM user as well as the email address. For example, "AdminRole (Role) <someone@example.com>. Entries from the AWS Support team display "Amazon Web Services," and do not show an email address.
timeCreated (string) --
The time the communication was created.
attachmentSet (list) --
Information about the attachments to the case communication.
(dict) --
The file name and ID of an attachment to a case communication. You can use the ID to retrieve the attachment with the DescribeAttachment operation.
attachmentId (string) --
The ID of the attachment.
fileName (string) --
The file name of the attachment.
nextToken (string) --
A resumption point for pagination.
Exceptions
Returns the current list of AWS services and a list of service categories that applies to each one. You then use service names and categories in your CreateCase requests. Each AWS service has its own set of categories.
The service codes and category codes correspond to the values that are displayed in the Service and Category drop-down lists on the AWS Support Center Create Case page. The values in those fields, however, do not necessarily match the service codes and categories returned by the DescribeServices request. Always use the service codes and categories obtained programmatically. This practice ensures that you always have the most recent set of service and category codes.
See also: AWS API Documentation
Request Syntax
response = client.describe_services(
serviceCodeList=[
'string',
],
language='string'
)
A JSON-formatted list of service codes available for AWS services.
dict
Response Syntax
{
'services': [
{
'code': 'string',
'name': 'string',
'categories': [
{
'code': 'string',
'name': 'string'
},
]
},
]
}
Response Structure
(dict) --
The list of AWS services returned by the DescribeServices operation.
services (list) --
A JSON-formatted list of AWS services.
(dict) --
Information about an AWS service returned by the DescribeServices operation.
code (string) --
The code for an AWS service returned by the DescribeServices response. The name element contains the corresponding friendly name.
name (string) --
The friendly name for an AWS service. The code element contains the corresponding code.
categories (list) --
A list of categories that describe the type of support issue a case describes. Categories consist of a category name and a category code. Category names and codes are passed to AWS Support when you call CreateCase .
(dict) --
A JSON-formatted name/value pair that represents the category name and category code of the problem, selected from the DescribeServices response for each AWS service.
code (string) --
The category code for the support case.
name (string) --
The category name for the support case.
Exceptions
Returns the list of severity levels that you can assign to an AWS Support case. The severity level for a case is also a field in the CaseDetails data type included in any CreateCase request.
See also: AWS API Documentation
Request Syntax
response = client.describe_severity_levels(
language='string'
)
{
'severityLevels': [
{
'code': 'string',
'name': 'string'
},
]
}
Response Structure
The list of severity levels returned by the DescribeSeverityLevels operation.
The available severity levels for the support case. Available severity levels are defined by your service level agreement with AWS.
A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see Choosing a Severity .
The code for case severity level.
Valid values: low | normal | high | urgent | critical
The name of the severity level that corresponds to the severity level code.
Note
The values returned by the API differ from the values that are displayed in the AWS Support Center. For example, for the code "low", the API name is "Low", but the name in the Support Center is "General guidance". These are the Support Center code/name mappings:
For more information, see Choosing a Severity
Exceptions
Returns the refresh status of the Trusted Advisor checks that have the specified check IDs. Check IDs can be obtained by calling DescribeTrustedAdvisorChecks .
Note
Some checks are refreshed automatically, and their refresh statuses cannot be retrieved by using this operation. Use of the DescribeTrustedAdvisorCheckRefreshStatuses operation for these checks causes an InvalidParameterValue error.
See also: AWS API Documentation
Request Syntax
response = client.describe_trusted_advisor_check_refresh_statuses(
checkIds=[
'string',
]
)
[REQUIRED]
The IDs of the Trusted Advisor checks to get the status of. Note: Specifying the check ID of a check that is automatically refreshed causes an InvalidParameterValue error.
{
'statuses': [
{
'checkId': 'string',
'status': 'string',
'millisUntilNextRefreshable': 123
},
]
}
Response Structure
The statuses of the Trusted Advisor checks returned by the DescribeTrustedAdvisorCheckRefreshStatuses operation.
The refresh status of the specified Trusted Advisor checks.
The refresh status of a Trusted Advisor check.
The unique identifier for the Trusted Advisor check.
The status of the Trusted Advisor check for which a refresh has been requested:
The amount of time, in milliseconds, until the Trusted Advisor check is eligible for refresh.
Exceptions
Returns the results of the Trusted Advisor check that has the specified check ID. Check IDs can be obtained by calling DescribeTrustedAdvisorChecks .
The response contains a TrustedAdvisorCheckResult object, which contains these three objects:
In addition, the response contains these fields:
See also: AWS API Documentation
Request Syntax
response = client.describe_trusted_advisor_check_result(
checkId='string',
language='string'
)
[REQUIRED]
The unique identifier for the Trusted Advisor check.
dict
Response Syntax
{
'result': {
'checkId': 'string',
'timestamp': 'string',
'status': 'string',
'resourcesSummary': {
'resourcesProcessed': 123,
'resourcesFlagged': 123,
'resourcesIgnored': 123,
'resourcesSuppressed': 123
},
'categorySpecificSummary': {
'costOptimizing': {
'estimatedMonthlySavings': 123.0,
'estimatedPercentMonthlySavings': 123.0
}
},
'flaggedResources': [
{
'status': 'string',
'region': 'string',
'resourceId': 'string',
'isSuppressed': True|False,
'metadata': [
'string',
]
},
]
}
}
Response Structure
(dict) --
The result of the Trusted Advisor check returned by the DescribeTrustedAdvisorCheckResult operation.
result (dict) --
The detailed results of the Trusted Advisor check.
checkId (string) --
The unique identifier for the Trusted Advisor check.
timestamp (string) --
The time of the last refresh of the check.
status (string) --
The alert status of the check: "ok" (green), "warning" (yellow), "error" (red), or "not_available".
resourcesSummary (dict) --
Details about AWS resources that were analyzed in a call to Trusted Advisor DescribeTrustedAdvisorCheckSummaries .
resourcesProcessed (integer) --
The number of AWS resources that were analyzed by the Trusted Advisor check.
resourcesFlagged (integer) --
The number of AWS resources that were flagged (listed) by the Trusted Advisor check.
resourcesIgnored (integer) --
The number of AWS resources ignored by Trusted Advisor because information was unavailable.
resourcesSuppressed (integer) --
The number of AWS resources ignored by Trusted Advisor because they were marked as suppressed by the user.
categorySpecificSummary (dict) --
Summary information that relates to the category of the check. Cost Optimizing is the only category that is currently supported.
costOptimizing (dict) --
The summary information about cost savings for a Trusted Advisor check that is in the Cost Optimizing category.
estimatedMonthlySavings (float) --
The estimated monthly savings that might be realized if the recommended operations are taken.
estimatedPercentMonthlySavings (float) --
The estimated percentage of savings that might be realized if the recommended operations are taken.
flaggedResources (list) --
The details about each resource listed in the check result.
(dict) --
Contains information about a resource identified by a Trusted Advisor check.
status (string) --
The status code for the resource identified in the Trusted Advisor check.
region (string) --
The AWS region in which the identified resource is located.
resourceId (string) --
The unique identifier for the identified resource.
isSuppressed (boolean) --
Specifies whether the AWS resource was ignored by Trusted Advisor because it was marked as suppressed by the user.
metadata (list) --
Additional information about the identified resource. The exact metadata and its order can be obtained by inspecting the TrustedAdvisorCheckDescription object returned by the call to DescribeTrustedAdvisorChecks . Metadata contains all the data that is shown in the Excel download, even in those cases where the UI shows just summary data.
Exceptions
Returns the summaries of the results of the Trusted Advisor checks that have the specified check IDs. Check IDs can be obtained by calling DescribeTrustedAdvisorChecks .
The response contains an array of TrustedAdvisorCheckSummary objects.
See also: AWS API Documentation
Request Syntax
response = client.describe_trusted_advisor_check_summaries(
checkIds=[
'string',
]
)
[REQUIRED]
The IDs of the Trusted Advisor checks.
{
'summaries': [
{
'checkId': 'string',
'timestamp': 'string',
'status': 'string',
'hasFlaggedResources': True|False,
'resourcesSummary': {
'resourcesProcessed': 123,
'resourcesFlagged': 123,
'resourcesIgnored': 123,
'resourcesSuppressed': 123
},
'categorySpecificSummary': {
'costOptimizing': {
'estimatedMonthlySavings': 123.0,
'estimatedPercentMonthlySavings': 123.0
}
}
},
]
}
Response Structure
The summaries of the Trusted Advisor checks returned by the DescribeTrustedAdvisorCheckSummaries operation.
The summary information for the requested Trusted Advisor checks.
A summary of a Trusted Advisor check result, including the alert status, last refresh, and number of resources examined.
The unique identifier for the Trusted Advisor check.
The time of the last refresh of the check.
The alert status of the check: "ok" (green), "warning" (yellow), "error" (red), or "not_available".
Specifies whether the Trusted Advisor check has flagged resources.
Details about AWS resources that were analyzed in a call to Trusted Advisor DescribeTrustedAdvisorCheckSummaries .
The number of AWS resources that were analyzed by the Trusted Advisor check.
The number of AWS resources that were flagged (listed) by the Trusted Advisor check.
The number of AWS resources ignored by Trusted Advisor because information was unavailable.
The number of AWS resources ignored by Trusted Advisor because they were marked as suppressed by the user.
Summary information that relates to the category of the check. Cost Optimizing is the only category that is currently supported.
The summary information about cost savings for a Trusted Advisor check that is in the Cost Optimizing category.
The estimated monthly savings that might be realized if the recommended operations are taken.
The estimated percentage of savings that might be realized if the recommended operations are taken.
Exceptions
Returns information about all available Trusted Advisor checks, including name, ID, category, description, and metadata. You must specify a language code; English ("en") and Japanese ("ja") are currently supported. The response contains a TrustedAdvisorCheckDescription for each check. The region must be set to us-east-1.
See also: AWS API Documentation
Request Syntax
response = client.describe_trusted_advisor_checks(
language='string'
)
[REQUIRED]
The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.
{
'checks': [
{
'id': 'string',
'name': 'string',
'description': 'string',
'category': 'string',
'metadata': [
'string',
]
},
]
}
Response Structure
Information about the Trusted Advisor checks returned by the DescribeTrustedAdvisorChecks operation.
Information about all available Trusted Advisor checks.
The description and metadata for a Trusted Advisor check.
The unique identifier for the Trusted Advisor check.
The display name for the Trusted Advisor check.
The description of the Trusted Advisor check, which includes the alert criteria and recommended operations (contains HTML markup).
The category of the Trusted Advisor check.
The column headings for the data returned by the Trusted Advisor check. The order of the headings corresponds to the order of the data in the Metadata element of the TrustedAdvisorResourceDetail for the check. Metadata contains all the data that is shown in the Excel download, even in those cases where the UI shows just summary data.
Exceptions
Generate a presigned url given a client, its method, and arguments
The presigned url
Create a paginator for an operation.
Returns an object that can wait for some condition.
Requests a refresh of the Trusted Advisor check that has the specified check ID. Check IDs can be obtained by calling DescribeTrustedAdvisorChecks .
Note
Some checks are refreshed automatically, and they cannot be refreshed by using this operation. Use of the RefreshTrustedAdvisorCheck operation for these checks causes an InvalidParameterValue error.
The response contains a TrustedAdvisorCheckRefreshStatus object, which contains these fields:
See also: AWS API Documentation
Request Syntax
response = client.refresh_trusted_advisor_check(
checkId='string'
)
[REQUIRED]
The unique identifier for the Trusted Advisor check to refresh. Note: Specifying the check ID of a check that is automatically refreshed causes an InvalidParameterValue error.
{
'status': {
'checkId': 'string',
'status': 'string',
'millisUntilNextRefreshable': 123
}
}
Response Structure
The current refresh status of a Trusted Advisor check.
The current refresh status for a check, including the amount of time until the check is eligible for refresh.
The unique identifier for the Trusted Advisor check.
The status of the Trusted Advisor check for which a refresh has been requested:
The amount of time, in milliseconds, until the Trusted Advisor check is eligible for refresh.
Exceptions
Takes a caseId and returns the initial state of the case along with the state of the case after the call to ResolveCase completed.
See also: AWS API Documentation
Request Syntax
response = client.resolve_case(
caseId='string'
)
{
'initialCaseStatus': 'string',
'finalCaseStatus': 'string'
}
Response Structure
The status of the case returned by the ResolveCase operation.
The status of the case when the ResolveCase request was sent.
The status of the case after the ResolveCase request was processed.
Exceptions
The available paginators are:
paginator = client.get_paginator('describe_cases')
Creates an iterator that will paginate through responses from Support.Client.describe_cases().
See also: AWS API Documentation
Request Syntax
response_iterator = paginator.paginate(
caseIdList=[
'string',
],
displayId='string',
afterTime='string',
beforeTime='string',
includeResolvedCases=True|False,
language='string',
includeCommunications=True|False,
PaginationConfig={
'MaxItems': 123,
'PageSize': 123,
'StartingToken': 'string'
}
)
A list of ID numbers of the support cases you want returned. The maximum number of cases is 100.
A dictionary that provides parameters to control pagination.
The total number of items to return. If the total number of items available is more than the value specified in max-items then a NextToken will be provided in the output that you can use to resume pagination.
The size of each page.
A token to specify where to start paginating. This is the NextToken from a previous response.
dict
Response Syntax
{
'cases': [
{
'caseId': 'string',
'displayId': 'string',
'subject': 'string',
'status': 'string',
'serviceCode': 'string',
'categoryCode': 'string',
'severityCode': 'string',
'submittedBy': 'string',
'timeCreated': 'string',
'recentCommunications': {
'communications': [
{
'caseId': 'string',
'body': 'string',
'submittedBy': 'string',
'timeCreated': 'string',
'attachmentSet': [
{
'attachmentId': 'string',
'fileName': 'string'
},
]
},
],
'nextToken': 'string'
},
'ccEmailAddresses': [
'string',
],
'language': 'string'
},
],
'NextToken': 'string'
}
Response Structure
(dict) --
Returns an array of CaseDetails objects and a nextToken that defines a point for pagination in the result set.
cases (list) --
The details for the cases that match the request.
(dict) --
A JSON-formatted object that contains the metadata for a support case. It is contained the response from a DescribeCases request. CaseDetails contains the following fields:
caseId (string) --
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
displayId (string) --
The ID displayed for the case in the AWS Support Center. This is a numeric string.
subject (string) --
The subject line for the case in the AWS Support Center.
status (string) --
The status of the case.
Valid values:
serviceCode (string) --
The code for the AWS service. You can get a list of codes and the corresponding service names by calling DescribeServices .
categoryCode (string) --
The category of problem for the AWS Support case.
severityCode (string) --
The code for the severity level returned by the call to DescribeSeverityLevels .
submittedBy (string) --
The email address of the account that submitted the case.
timeCreated (string) --
The time that the case was case created in the AWS Support Center.
recentCommunications (dict) --
The five most recent communications between you and AWS Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.
communications (list) --
The five most recent communications associated with the case.
(dict) --
A communication associated with an AWS Support case. The communication consists of the case ID, the message body, attachment information, the submitter of the communication, and the date and time of the communication.
caseId (string) --
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
body (string) --
The text of the communication between the customer and AWS Support.
submittedBy (string) --
The identity of the account that submitted, or responded to, the support case. Customer entries include the role or IAM user as well as the email address. For example, "AdminRole (Role) <someone@example.com>. Entries from the AWS Support team display "Amazon Web Services," and do not show an email address.
timeCreated (string) --
The time the communication was created.
attachmentSet (list) --
Information about the attachments to the case communication.
(dict) --
The file name and ID of an attachment to a case communication. You can use the ID to retrieve the attachment with the DescribeAttachment operation.
attachmentId (string) --
The ID of the attachment.
fileName (string) --
The file name of the attachment.
nextToken (string) --
A resumption point for pagination.
ccEmailAddresses (list) --
The email addresses that receive copies of communication about the case.
language (string) --
The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.
NextToken (string) --
A token to resume pagination.
paginator = client.get_paginator('describe_communications')
Creates an iterator that will paginate through responses from Support.Client.describe_communications().
See also: AWS API Documentation
Request Syntax
response_iterator = paginator.paginate(
caseId='string',
beforeTime='string',
afterTime='string',
PaginationConfig={
'MaxItems': 123,
'PageSize': 123,
'StartingToken': 'string'
}
)
[REQUIRED]
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
A dictionary that provides parameters to control pagination.
The total number of items to return. If the total number of items available is more than the value specified in max-items then a NextToken will be provided in the output that you can use to resume pagination.
The size of each page.
A token to specify where to start paginating. This is the NextToken from a previous response.
dict
Response Syntax
{
'communications': [
{
'caseId': 'string',
'body': 'string',
'submittedBy': 'string',
'timeCreated': 'string',
'attachmentSet': [
{
'attachmentId': 'string',
'fileName': 'string'
},
]
},
],
'NextToken': 'string'
}
Response Structure
(dict) --
The communications returned by the DescribeCommunications operation.
communications (list) --
The communications for the case.
(dict) --
A communication associated with an AWS Support case. The communication consists of the case ID, the message body, attachment information, the submitter of the communication, and the date and time of the communication.
caseId (string) --
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
body (string) --
The text of the communication between the customer and AWS Support.
submittedBy (string) --
The identity of the account that submitted, or responded to, the support case. Customer entries include the role or IAM user as well as the email address. For example, "AdminRole (Role) <someone@example.com>. Entries from the AWS Support team display "Amazon Web Services," and do not show an email address.
timeCreated (string) --
The time the communication was created.
attachmentSet (list) --
Information about the attachments to the case communication.
(dict) --
The file name and ID of an attachment to a case communication. You can use the ID to retrieve the attachment with the DescribeAttachment operation.
attachmentId (string) --
The ID of the attachment.
fileName (string) --
The file name of the attachment.
NextToken (string) --
A token to resume pagination.