describe_contact

describe_contact(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified contact.

Warning

Contact information remains available in Amazon Connect for 24 months, and then it is deleted.

Only data from November 12, 2021, and later is returned by this API.

See also: AWS API Documentation

Request Syntax

response = client.describe_contact(
    InstanceId='string',
    ContactId='string'
)

Parameters

• InstanceId (string) --

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• ContactId (string) --

  [REQUIRED]

  The identifier of the contact.

Return type

dict

Returns

Response Syntax

{
    'Contact': {
        'Arn': 'string',
        'Id': 'string',
        'InitialContactId': 'string',
        'PreviousContactId': 'string',
        'InitiationMethod': 'INBOUND'|'OUTBOUND'|'TRANSFER'|'QUEUE_TRANSFER'|'CALLBACK'|'API'|'DISCONNECT'|'MONITOR',
        'Name': 'string',
        'Description': 'string',
        'Channel': 'VOICE'|'CHAT'|'TASK',
        'QueueInfo': {
            'Id': 'string',
            'EnqueueTimestamp': datetime(2015, 1, 1)
        },
        'AgentInfo': {
            'Id': 'string',
            'ConnectedToAgentTimestamp': datetime(2015, 1, 1)
        },
        'InitiationTimestamp': datetime(2015, 1, 1),
        'DisconnectTimestamp': datetime(2015, 1, 1),
        'LastUpdateTimestamp': datetime(2015, 1, 1),
        'ScheduledTimestamp': datetime(2015, 1, 1),
        'RelatedContactId': 'string',
        'WisdomInfo': {
            'SessionArn': 'string'
        }
    }
}

Response Structure

• (dict) --

  • Contact (dict) --

    Information about the contact.

    • Arn (string) --

      The Amazon Resource Name (ARN) for the contact.

    • Id (string) --

      The identifier for the contact.

    • InitialContactId (string) --

      If this contact is related to other contacts, this is the ID of the initial contact.

    • PreviousContactId (string) --

      If this contact is not the first contact, this is the ID of the previous contact.

    • InitiationMethod (string) --

      Indicates how the contact was initiated.

    • Name (string) --

      The name of the contact.

    • Description (string) --

      The description of the contact.

    • Channel (string) --

      How the contact reached your contact center.

    • QueueInfo (dict) --

      If this contact was queued, this contains information about the queue.

      • Id (string) --

        The unique identifier for the queue.

      • EnqueueTimestamp (datetime) --

        The timestamp when the contact was added to the queue.

    • AgentInfo (dict) --

      Information about the agent who accepted the contact.

      • Id (string) --

        The identifier of the agent who accepted the contact.

      • ConnectedToAgentTimestamp (datetime) --

        The timestamp when the contact was connected to the agent.

    • InitiationTimestamp (datetime) --

      The date and time this contact was initiated, in UTC time. For INBOUND , this is when the contact arrived. For OUTBOUND , this is when the agent began dialing. For CALLBACK , this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER , this is when the transfer was initiated. For API , this is when the request arrived.

    • DisconnectTimestamp (datetime) --

      The timestamp when the customer endpoint disconnected from Amazon Connect.

    • LastUpdateTimestamp (datetime) --

      The timestamp when contact was last updated.

    • ScheduledTimestamp (datetime) --

      The timestamp, in Unix epoch time format, at which to start running the inbound flow.

    • RelatedContactId (string) --

      The contactId that is related to this contact.

    • WisdomInfo (dict) --

      Information about Amazon Connect Wisdom.

      • SessionArn (string) --

        The Amazon Resource Name (ARN) of the Wisdom session.

Exceptions

• Connect.Client.exceptions.InvalidRequestException
• Connect.Client.exceptions.InvalidParameterException
• Connect.Client.exceptions.ResourceNotFoundException
• Connect.Client.exceptions.InternalServiceException
• Connect.Client.exceptions.ThrottlingException