describe_rule

describe_rule(**kwargs)

Describes a rule for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.describe_rule(
    InstanceId='string',
    RuleId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • RuleId (string) --

    [REQUIRED]

    A unique identifier for the rule.

Return type

dict

Returns

Response Syntax

{
    'Rule': {
        'Name': 'string',
        'RuleId': 'string',
        'RuleArn': 'string',
        'TriggerEventSource': {
            'EventSourceName': 'OnPostCallAnalysisAvailable'|'OnRealTimeCallAnalysisAvailable'|'OnPostChatAnalysisAvailable'|'OnZendeskTicketCreate'|'OnZendeskTicketStatusUpdate'|'OnSalesforceCaseCreate',
            'IntegrationAssociationId': 'string'
        },
        'Function': 'string',
        'Actions': [
            {
                'ActionType': 'CREATE_TASK'|'ASSIGN_CONTACT_CATEGORY'|'GENERATE_EVENTBRIDGE_EVENT'|'SEND_NOTIFICATION',
                'TaskAction': {
                    'Name': 'string',
                    'Description': 'string',
                    'ContactFlowId': 'string',
                    'References': {
                        'string': {
                            'Value': 'string',
                            'Type': 'URL'|'ATTACHMENT'|'NUMBER'|'STRING'|'DATE'|'EMAIL'
                        }
                    }
                },
                'EventBridgeAction': {
                    'Name': 'string'
                },
                'AssignContactCategoryAction': {},
                'SendNotificationAction': {
                    'DeliveryMethod': 'EMAIL',
                    'Subject': 'string',
                    'Content': 'string',
                    'ContentType': 'PLAIN_TEXT',
                    'Recipient': {
                        'UserTags': {
                            'string': 'string'
                        },
                        'UserIds': [
                            'string',
                        ]
                    }
                }
            },
        ],
        'PublishStatus': 'DRAFT'|'PUBLISHED',
        'CreatedTime': datetime(2015, 1, 1),
        'LastUpdatedTime': datetime(2015, 1, 1),
        'LastUpdatedBy': 'string',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • Rule (dict) --

      Information about the rule.

      • Name (string) --

        The name of the rule.

      • RuleId (string) --

        A unique identifier for the rule.

      • RuleArn (string) --

        The Amazon Resource Name (ARN) of the rule.

      • TriggerEventSource (dict) --

        The event source to trigger the rule.

        • EventSourceName (string) --

          The name of the event source.

        • IntegrationAssociationId (string) --

          The identifier for the integration association.

      • Function (string) --

        The conditions of the rule.

      • Actions (list) --

        A list of actions to be run when the rule is triggered.

        • (dict) --

          Information about the action to be performed when a rule is triggered.

          • ActionType (string) --

            The type of action that creates a rule.

          • TaskAction (dict) --

            Information about the task action. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

            • Name (string) --

              The name. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

            • Description (string) --

              The description. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

            • ContactFlowId (string) --

              The identifier of the flow.

            • References (dict) --

              Information about the reference when the referenceType is URL . Otherwise, null. (Supports variable injection in the Value field.)

              • (string) --

                • (dict) --

                  Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

                  • Value (string) --

                    A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

                  • Type (string) --

                    The type of the reference. DATE must be of type Epoch timestamp.

          • EventBridgeAction (dict) --

            Information about the EventBridge action.

            • Name (string) --

              The name.

          • AssignContactCategoryAction (dict) --

            Information about the contact category action.

          • SendNotificationAction (dict) --

            Information about the send notification action.

            • DeliveryMethod (string) --

              Notification delivery method.

            • Subject (string) --

              The subject of the email if the delivery method is EMAIL . Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

            • Content (string) --

              Notification content. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

            • ContentType (string) --

              Content type format.

            • Recipient (dict) --

              Notification recipient.

              • UserTags (dict) --

                The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users with the specified tags will be notified.

                • (string) --
                  • (string) --
              • UserIds (list) --

                A list of user IDs.

                • (string) --
      • PublishStatus (string) --

        The publish status of the rule.

      • CreatedTime (datetime) --

        The timestamp for when the rule was created.

      • LastUpdatedTime (datetime) --

        The timestamp for the when the rule was last updated.

      • LastUpdatedBy (string) --

        The Amazon Resource Name (ARN) of the user who last updated the rule.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

  • Connect.Client.exceptions.InvalidRequestException
  • Connect.Client.exceptions.ResourceNotFoundException
  • Connect.Client.exceptions.InternalServiceException
  • Connect.Client.exceptions.ThrottlingException
  • Connect.Client.exceptions.AccessDeniedException