Connect / Client / associate_email_address_alias

associate_email_address_alias

Connect.Client.associate_email_address_alias(**kwargs)

Associates an email address alias with an existing email address in an Amazon Connect instance. This creates a forwarding relationship where emails sent to the alias email address are automatically forwarded to the primary email address.

Use cases

Following are common uses cases for this API:

• Unified customer support: Create multiple entry points (for example, support@example.com, help@example.com, customercare@example.com) that all forward to a single agent queue for streamlined management.

• Department consolidation: Forward emails from legacy department addresses (for example, sales@example.com, info@example.com) to a centralized customer service email during organizational restructuring.

• Brand management: Enable you to use familiar brand-specific email addresses that forward to the appropriate Amazon Connect instance email address.

Important things to know

• Each email address can have a maximum of one alias. You cannot create multiple aliases for the same email address.

• If the alias email address already receives direct emails, it continues to receive direct emails plus forwarded emails.

• You cannot chain email aliases together (that is, create an alias of an alias).

AssociateEmailAddressAlias does not return the following information:

• A confirmation of the alias relationship details (you must call DescribeEmailAddress to verify).

• The timestamp of when the association occurred.

• The status of the forwarding configuration.

Endpoints: See Amazon Connect endpoints and quotas.

Related operations

• DisassociateEmailAddressAlias: Removes the alias association between two email addresses in an Amazon Connect instance.

• DescribeEmailAddress: View current alias configurations for an email address.

• SearchEmailAddresses: Find email addresses and their alias relationships across an instance.

• CreateEmailAddress: Create new email addresses that can participate in alias relationships.

• DeleteEmailAddress: Remove email addresses (automatically removes any alias relationships).

• UpdateEmailAddressMetadata: Modify email address properties (does not affect alias relationships).

See also: AWS API Documentation

Request Syntax

response = client.associate_email_address_alias(
    EmailAddressId='string',
    InstanceId='string',
    AliasConfiguration={
        'EmailAddressId': 'string'
    },
    ClientToken='string'
)

Parameters:

• EmailAddressId (string) –

  [REQUIRED]

  The identifier of the email address.

• InstanceId (string) –

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• AliasConfiguration (dict) –

  [REQUIRED]

  Configuration object that specifies which email address will serve as the alias. The specified email address must already exist in the Amazon Connect instance and cannot already be configured as an alias or have an alias of its own.

  • EmailAddressId (string) – [REQUIRED]

    The email address ID.

• ClientToken (string) –

  A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

  This field is autopopulated if not provided.

Return type:

dict

Returns:

Response Syntax

{}

Response Structure

• (dict) –

Exceptions

• Connect.Client.exceptions.ResourceNotFoundException

• Connect.Client.exceptions.ThrottlingException

• Connect.Client.exceptions.AccessDeniedException

• Connect.Client.exceptions.InvalidParameterException

• Connect.Client.exceptions.InvalidRequestException

• Connect.Client.exceptions.InternalServiceException

• Connect.Client.exceptions.ResourceConflictException

• Connect.Client.exceptions.IdempotencyException