Connect / Client / create_queue



This API is in preview release for Amazon Connect and is subject to change.

Creates a new queue for the specified Amazon Connect instance.


  • If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.

  • Only use the phone number ARN format that doesn’t contain instance in the path, for example, arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned when you call the ListPhoneNumbersV2 API.

  • If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.

See also: AWS API Documentation

Request Syntax

response = client.create_queue(
        'OutboundCallerIdName': 'string',
        'OutboundCallerIdNumberId': 'string',
        'OutboundFlowId': 'string'
        'string': 'string'
  • InstanceId (string) –


    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • Name (string) –


    The name of the queue.

  • Description (string) – The description of the queue.

  • OutboundCallerConfig (dict) –

    The outbound caller ID name, number, and outbound whisper flow.

    • OutboundCallerIdName (string) –

      The caller ID name.

    • OutboundCallerIdNumberId (string) –

      The caller ID number.

    • OutboundFlowId (string) –

      The outbound whisper flow to be used during an outbound call.

  • HoursOfOperationId (string) –


    The identifier for the hours of operation.

  • MaxContacts (integer) – The maximum number of contacts that can be in the queue before it is considered full.

  • QuickConnectIds (list) –

    The quick connects available to agents who are working the queue.

    • (string) –

  • Tags (dict) –

    The tags used to organize, track, or control access for this resource. For example, { “Tags”: {“key1”:”value1”, “key2”:”value2”} }.

    • (string) –

      • (string) –

Return type:



Response Syntax

    'QueueArn': 'string',
    'QueueId': 'string'

Response Structure

  • (dict) –

    • QueueArn (string) –

      The Amazon Resource Name (ARN) of the queue.

    • QueueId (string) –

      The identifier for the queue.


  • Connect.Client.exceptions.InvalidRequestException

  • Connect.Client.exceptions.InvalidParameterException

  • Connect.Client.exceptions.DuplicateResourceException

  • Connect.Client.exceptions.ResourceNotFoundException

  • Connect.Client.exceptions.LimitExceededException

  • Connect.Client.exceptions.ThrottlingException

  • Connect.Client.exceptions.InternalServiceException