Connect / Client / search_contact_evaluations

search_contact_evaluations

Connect.Client.search_contact_evaluations(**kwargs)

Searches contact evaluations in an Amazon Connect instance, with optional filtering.

Use cases

Following are common uses cases for this API:

• Find contact evaluations by using specific search criteria.

• Find contact evaluations that are tagged with a specific set of tags.

Important things to know

• A Search operation, unlike a List operation, takes time to index changes to resource (create, update or delete). If you don’t see updated information for recently changed contact evaluations, try calling the API again in a few seconds. Contact Evaluations may not be fully backfilled with historical data in all regions yet, however all recently created Contact Evaluations should be available for search.

Endpoints: See Amazon Connect endpoints and quotas.

See also: AWS API Documentation

Request Syntax

response = client.search_contact_evaluations(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        },
        'NumberCondition': {
            'FieldName': 'string',
            'MinValue': 123,
            'MaxValue': 123,
            'ComparisonType': 'GREATER_OR_EQUAL'|'GREATER'|'LESSER_OR_EQUAL'|'LESSER'|'EQUAL'|'NOT_EQUAL'|'RANGE'
        },
        'BooleanCondition': {
            'FieldName': 'string',
            'ComparisonType': 'IS_TRUE'|'IS_FALSE'
        },
        'DateTimeCondition': {
            'FieldName': 'string',
            'MinValue': 'string',
            'MaxValue': 'string',
            'ComparisonType': 'GREATER_THAN'|'LESS_THAN'|'GREATER_THAN_OR_EQUAL_TO'|'LESS_THAN_OR_EQUAL_TO'|'EQUAL_TO'|'RANGE'
        },
        'DecimalCondition': {
            'FieldName': 'string',
            'MinValue': 123.0,
            'MaxValue': 123.0,
            'ComparisonType': 'GREATER_OR_EQUAL'|'GREATER'|'LESSER_OR_EQUAL'|'LESSER'|'EQUAL'|'NOT_EQUAL'|'RANGE'
        }
    },
    SearchFilter={
        'AttributeFilter': {
            'OrConditions': [
                {
                    'TagConditions': [
                        {
                            'TagKey': 'string',
                            'TagValue': 'string'
                        },
                    ]
                },
            ],
            'AndCondition': {
                'TagConditions': [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ]
            },
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    }
)

Parameters:

• InstanceId (string) –

  [REQUIRED]

  The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

• NextToken (string) – The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

• MaxResults (integer) – The maximum number of results to return per page.

• SearchCriteria (dict) –

  The search criteria to be used to return contact evaluations.

  • OrConditions (list) –

    A list of conditions which would be applied together with an OR condition.

    • (dict) –

      The search criteria to be used to return evaluations.

  • AndConditions (list) –

    A list of conditions which would be applied together with an AND condition.

    • (dict) –

      The search criteria to be used to return evaluations.

  • StringCondition (dict) –

    A leaf node condition which can be used to specify a string condition.

    • FieldName (string) –

      The name of the field in the string condition.

    • Value (string) –

      The value of the string.

    • ComparisonType (string) –

      The type of comparison to be made when evaluating the string condition.

  • NumberCondition (dict) –

    A leaf node condition which can be used to specify a numeric condition.

    Note

    The currently supported value for FieldName is limit.

    • FieldName (string) –

      The name of the field in the number condition.

    • MinValue (integer) –

      The minValue to be used while evaluating the number condition.

    • MaxValue (integer) –

      The maxValue to be used while evaluating the number condition.

    • ComparisonType (string) –

      The type of comparison to be made when evaluating the number condition.

  • BooleanCondition (dict) –

    The boolean condition search criteria for searching evaluations.

    • FieldName (string) –

      A name of the property to be searched.

    • ComparisonType (string) –

      Boolean property comparison type.

  • DateTimeCondition (dict) –

    The datetime condition search criteria for searching evaluations.

    • FieldName (string) –

      A name of the datetime property to be searched

    • MinValue (string) –

      A minimum value of the property.

    • MaxValue (string) –

      A maximum value of the property.

    • ComparisonType (string) –

      Datetime property comparison type.

  • DecimalCondition (dict) –

    The decimal condition search criteria for searching evaluations.

    • FieldName (string) –

      A name of the decimal property to be searched.

    • MinValue (float) –

      A minimum value of the decimal property.

    • MaxValue (float) –

      A maximum value of the decimal property.

    • ComparisonType (string) –

      The type of comparison to be made when evaluating the decimal condition.

• SearchFilter (dict) –

  Filters to be applied to search results.

  • AttributeFilter (dict) –

    An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR or AND (List of List) input where:

    • The top level list specifies conditions that need to be applied with OR operator.

    • The inner list specifies conditions that need to be applied with AND operator.

    • OrConditions (list) –

      A list of conditions which would be applied together with an OR condition.

      • (dict) –

        A list of conditions which would be applied together with an AND condition.

        • TagConditions (list) –

          A leaf node condition which can be used to specify a tag condition.

          • (dict) –

            A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

            • TagKey (string) –

              The tag key in the tag condition.

            • TagValue (string) –

              The tag value in the tag condition.

    • AndCondition (dict) –

      A list of conditions which would be applied together with an AND condition.

      • TagConditions (list) –

        A leaf node condition which can be used to specify a tag condition.

        • (dict) –

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

          • TagKey (string) –

            The tag key in the tag condition.

          • TagValue (string) –

            The tag value in the tag condition.

    • TagCondition (dict) –

      A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

      • TagKey (string) –

        The tag key in the tag condition.

      • TagValue (string) –

        The tag value in the tag condition.

Return type:

dict

Returns:

Response Syntax

{
    'EvaluationSearchSummaryList': [
        {
            'EvaluationId': 'string',
            'EvaluationArn': 'string',
            'EvaluationFormId': 'string',
            'EvaluationFormVersion': 123,
            'Metadata': {
                'ContactId': 'string',
                'EvaluatorArn': 'string',
                'ContactAgentId': 'string',
                'CalibrationSessionId': 'string',
                'ScorePercentage': 123.0,
                'ScoreAutomaticFail': True|False,
                'ScoreNotApplicable': True|False,
                'AutoEvaluationEnabled': True|False,
                'AutoEvaluationStatus': 'IN_PROGRESS'|'FAILED'|'SUCCEEDED',
                'AcknowledgedTime': datetime(2015, 1, 1),
                'AcknowledgedBy': 'string',
                'AcknowledgerComment': 'string'
            },
            'Status': 'DRAFT'|'SUBMITTED',
            'EvaluationType': 'STANDARD'|'CALIBRATION',
            'CreatedTime': datetime(2015, 1, 1),
            'LastModifiedTime': datetime(2015, 1, 1),
            'Tags': {
                'string': 'string'
            }
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

• (dict) –

  • EvaluationSearchSummaryList (list) –

    Contains information about contact evaluations.

    • (dict) –

      Summary of evaluation obtained from the search operation.

      • EvaluationId (string) –

        A unique identifier for the contact evaluation.

      • EvaluationArn (string) –

        The Amazon Resource Name (ARN) for the contact evaluation resource.

      • EvaluationFormId (string) –

        The unique identifier for the evaluation form.

      • EvaluationFormVersion (integer) –

        A version of the evaluation form.

      • Metadata (dict) –

        Summary information about the evaluation search.

        • ContactId (string) –

          The identifier of the contact in this instance of Amazon Connect.

        • EvaluatorArn (string) –

          The Amazon Resource Name (ARN) of the person who evaluated the contact.

        • ContactAgentId (string) –

          The unique ID of the agent who handled the contact.

        • CalibrationSessionId (string) –

          The calibration session ID that this evaluation belongs to.

        • ScorePercentage (float) –

          The total evaluation score expressed as a percentage.

        • ScoreAutomaticFail (boolean) –

          The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag is true.

        • ScoreNotApplicable (boolean) –

          The flag to mark the item as not applicable for scoring.

        • AutoEvaluationEnabled (boolean) –

          Whether auto-evaluation is enabled.

        • AutoEvaluationStatus (string) –

          The status of the contact auto evaluation.

        • AcknowledgedTime (datetime) –

          When the evaluation was acknowledged by the agent.

        • AcknowledgedBy (string) –

          The agent who acknowledged the evaluation.

        • AcknowledgerComment (string) –

          The comment from the agent when they acknowledged the evaluation.

      • Status (string) –

        The status of the evaluation.

      • EvaluationType (string) –

        Type of the evaluation.

      • CreatedTime (datetime) –

        The date and time when the evaluation was created, in UTC time.

      • LastModifiedTime (datetime) –

        The date and time when the evaluation was modified last time, in UTC time.

      • Tags (dict) –

        The tags used to organize, track, or control access for this resource. For example, { “Tags”: {“key1”:”value1”, “key2”:”value2”} }.

        • (string) –

          • (string) –

  • NextToken (string) –

    If there are additional results, this is the token for the next set of results.

  • ApproximateTotalCount (integer) –

    The total number of contact evaluations that matched your search query.

Exceptions

• Connect.Client.exceptions.InvalidRequestException

• Connect.Client.exceptions.InvalidParameterException

• Connect.Client.exceptions.ResourceNotFoundException

• Connect.Client.exceptions.ThrottlingException

• Connect.Client.exceptions.InternalServiceException