Connect / Client / update_routing_profile_queues

update_routing_profile_queues#

Connect.Client.update_routing_profile_queues(**kwargs)#

Updates the properties associated with a set of queues for a routing profile.

See also: AWS API Documentation

Request Syntax

response = client.update_routing_profile_queues(
    InstanceId='string',
    RoutingProfileId='string',
    QueueConfigs=[
        {
            'QueueReference': {
                'QueueId': 'string',
                'Channel': 'VOICE'|'CHAT'|'TASK'
            },
            'Priority': 123,
            'Delay': 123
        },
    ]
)
Parameters:

  • InstanceId (string) –

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • RoutingProfileId (string) –

    [REQUIRED]

    The identifier of the routing profile.

  • QueueConfigs (list) –

    [REQUIRED]

    The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.

    • (dict) –

      Contains information about the queue and channel for which priority and delay can be set.

      • QueueReference (dict) – [REQUIRED]

        Contains information about a queue resource.

        • QueueId (string) – [REQUIRED]

          The identifier for the queue.

        • Channel (string) – [REQUIRED]

          The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

      • Priority (integer) – [REQUIRED]

        The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.

      • Delay (integer) – [REQUIRED]

        The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.

Returns:

None

Exceptions